tag:blogger.com,1999:blog-27035542132448050732024-02-06T20:18:26.775-08:00AllThingsKMKnowledge Managementhttp://www.blogger.com/profile/00352487694990215704noreply@blogger.comBlogger14125tag:blogger.com,1999:blog-2703554213244805073.post-52280150209200702682015-12-01T10:43:00.000-08:002015-12-31T01:12:53.013-08:00<div class="MsoNormal">
<span style="color: yellow; font-size: x-large;">Knowledge Management Failure Factors<span style="font-family: "trebuchet ms" , sans-serif; line-height: 200%;"> </span></span></div>
<div class="MsoNormal" style="text-align: center;">
<span style="font-family: "trebuchet ms" , sans-serif; line-height: 200%;"> According to the study on ‘A Synthesis of Knowledge Management Failure by Alan Frost (2014), the failure factors can be divided by two categories which is: causal and resultant. Causal factors refer to the organizational issues that are required to implement KM successfully whereas resultant factors is deal with specific problem and can be regarded more like the symptoms rather than the disease.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 200%; text-align: center;">
<span style="font-family: "trebuchet ms" , sans-serif;">Figure below show the causal and resultant failure factors:</span><span style="font-family: "arial" , sans-serif;"><o:p></o:p></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh1FJAsVh-tKiwTMYLR8O6VkFcr9bzNstuAwQ47z__oyCxy7IaFKStR2G7ampcTg5rFZ82A761UlCsV55dBRYGxCTi_hevnh4lIOhx8KsopDLyh48uGQWowffVjrmdx_6kpPzCDRXkaGFA/s1600/Picture1.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEh1FJAsVh-tKiwTMYLR8O6VkFcr9bzNstuAwQ47z__oyCxy7IaFKStR2G7ampcTg5rFZ82A761UlCsV55dBRYGxCTi_hevnh4lIOhx8KsopDLyh48uGQWowffVjrmdx_6kpPzCDRXkaGFA/s320/Picture1.png" width="315" /></a></div>
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://www.blogger.com/blogger.g?blogID=2703554213244805073" imageanchor="1" style="clear: right; float: right; margin-bottom: 1em; margin-left: 1em;"></a><a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjGJBRgsRIHrC0qzWXhrdB7CVXBgfrUoUOYctMOt5FvkCRL9BBpkUgrmUlhQyfSHkm_iL1dlxvYpiNdKs3KpeobwxV2gFqUh-cjAlHrYs9LD3mipYCyOJWJBUeZM-nm1WrCs-dnbgkBsLI/s1600/Picture2.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="310" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjGJBRgsRIHrC0qzWXhrdB7CVXBgfrUoUOYctMOt5FvkCRL9BBpkUgrmUlhQyfSHkm_iL1dlxvYpiNdKs3KpeobwxV2gFqUh-cjAlHrYs9LD3mipYCyOJWJBUeZM-nm1WrCs-dnbgkBsLI/s320/Picture2.png" width="320" /></a></div>
<div class="separator" style="clear: both; text-align: center;">
Reference : A. Frost (2014). Knowledge Management Failure Factors, KMT an Educational KM Site. http://www.knowledge-management-tools.net/failure.html.</div>
<span style="clear: left; float: left; font-family: "arial" , sans-serif; font-size: 11pt; line-height: 115%; margin-bottom: 1em; margin-right: 1em;"></span>Knowledge Managementhttp://www.blogger.com/profile/00352487694990215704noreply@blogger.com0tag:blogger.com,1999:blog-2703554213244805073.post-42168310039961867822015-11-23T10:30:00.000-08:002015-12-31T01:16:58.726-08:00<div class="MsoNormal" style="line-height: 150%; text-align: center;">
<span style="background-color: yellow; font-family: "trebuchet ms" , sans-serif; font-size: x-large;"><span style="color: red;">INFORMATION MANAGEMENT
VERS</span><span style="color: red; line-height: 150%;">US KNOWLEDGE MANAGEMENT</span></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiwFPdta-waSERfJ7ac1ax9VzGrYYN2YtSZBw8jKppZDcLmfMYU5TC-EC658ASYA2D_TH_KsEmUfD5snc9LgYc4VjeT6n3RHvGHk9DDaqqvw0_9NquwjrrMpt7-7C2s8G53azVx-sswOKc/s1600/km+vs+im.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: "trebuchet ms" , sans-serif;"><img border="0" height="213" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiwFPdta-waSERfJ7ac1ax9VzGrYYN2YtSZBw8jKppZDcLmfMYU5TC-EC658ASYA2D_TH_KsEmUfD5snc9LgYc4VjeT6n3RHvGHk9DDaqqvw0_9NquwjrrMpt7-7C2s8G53azVx-sswOKc/s320/km+vs+im.jpg" width="320" /></span></a></div>
<div class="MsoNormal" style="line-height: 150%; text-align: justify;">
<span style="color: red; line-height: 150%;"><span style="font-family: "trebuchet ms" , sans-serif;"><br /></span></span></div>
<div class="MsoNormal" style="line-height: 150%; text-align: center;">
<span style="font-family: Trebuchet MS, sans-serif;">Some see Information Management (IM)
as a subsection of Knowledge Management (KM). A good IM provides the right
information at the right time to the right people. KM creates systems that
enable organization to tap into the knowledge, experiences, and creativity of
their staff to enhance their achievement. <o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; text-align: center;">
<span style="font-family: Trebuchet MS, sans-serif;">Knowledge and
information are actually quite contrasting, as is tacit and explicit knowledge.
So, while information and data management are certainly very functional, especially
as information references are growing at exponential rates and with the new
focus on big data, it is not synonymous with KM.<o:p></o:p></span></div>
<div class="MsoNormal" style="line-height: 150%; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify;">
<span style="font-family: Trebuchet MS, sans-serif;">So what exactly is the
difference?<o:p></o:p></span><br />
<span style="font-family: Trebuchet MS, sans-serif;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify;">
<b><span style="font-family: Trebuchet MS, sans-serif;">Information and IM:<o:p></o:p></span></b></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Concentrate on data and information<o:p></o:p></span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Deal with unstructured and structured facts and
statistics.<o:p></o:p></span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Advantage greatly from technology, since the
information being carried is already organized and in an easily
transferrable form.<o:p></o:p></span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Concentrate on arrange, examining, and retrieving -
again due to the organized nature of the information.<o:p></o:p></span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">About ‘know-what’, for example it offers a fact that
you can then use to help create useful knowledge, but in itself that<o:p></o:p></span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Fact does not convey a course of action (such as sales
of product x are up 25% last quarter).<o:p></o:p></span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Is easy to copy - due to its organized and easily
transferrable nature.</span></li>
</ul>
<div style="text-align: justify;">
<span style="line-height: 24px;"><span style="font-family: Trebuchet MS, sans-serif;"><br /></span></span></div>
<div class="MsoNormal" style="line-height: 150%; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto; text-align: justify;">
<b><span style="font-family: Trebuchet MS, sans-serif;">Knowledge and KM:</span></b></div>
<ul style="margin-top: 0in;" type="disc">
<li class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Concentrate on knowledge, understanding, and wisdom<o:p></o:p></span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Deal with both organized and unorganized knowledge. Unorganized
knowledge - the most valuable type of knowledge - is found in the minds of
practitioners and is unarticulated, context-based, and experience-based.<o:p></o:p></span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Technology is useful, but KM's focus is on people and
processes. The most valuable knowledge cannot effectively be (directly)
transferred with technology, it must be passed on directly from person to
person.<o:p></o:p></span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">Focus on track down, understanding, allowing, and
encouraging - by creating environments, cultures, processes, etc. where
knowledge is shared and created.<o:p></o:p></span></li>
<li class="MsoNormal" style="line-height: 150%; margin-bottom: 0.0001pt; text-align: justify;"><span style="font-family: Trebuchet MS, sans-serif;">About “know-how”, “know-why”, and “know-who”.<o:p></o:p></span></li>
<li><span style="font-family: Trebuchet MS, sans-serif;">Is hard to copy - at least regarding the tacit elements.</span></li>
</ul>
<span style="font-family: 'Trebuchet MS', sans-serif;"><div>
<span style="font-family: 'Trebuchet MS', sans-serif;"><br /></span></div>
<div>
<span style="font-family: 'Trebuchet MS', sans-serif;"><br /></span></div>
<div>
<span style="font-family: 'Trebuchet MS', sans-serif;"><br /></span></div>
<div style="text-align: center;">
A. Frost(2014). Information Management vs Knowledga Management. KMT, An Eductaional KM Site. http://www.knowledge-management-tools.net/IM_vs_KM.html</div>
</span><ul style="margin-top: 0in;" type="disc">
</ul>
Knowledge Managementhttp://www.blogger.com/profile/00352487694990215704noreply@blogger.com0tag:blogger.com,1999:blog-2703554213244805073.post-77945708571694587582015-11-17T01:30:00.000-08:002015-12-31T01:20:54.037-08:00<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%;"><span style="font-size: x-large;"><br /></span></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%;"><span style="color: #c27ba0;"><span style="font-size: x-large;"><b>15</b> Knowledge
Management Benefits</span><span style="font-size: 18pt;"><o:p></o:p></span></span></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%;"><span style="font-size: x-large;"><br /></span></span></div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;">
</div>
<ul>
<li><span style="font-family: "trebuchet ms" , sans-serif; font-size: 12pt; line-height: 115%; text-indent: -18pt;"> </span><span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%; text-indent: -18pt;"><span style="font-size: large;"> <span style="color: #ffd966;"> Enabling
Better and Faster Decision Making</span></span></span></li>
</ul>
<br />
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%;">By
delivering the relevant information at the time of the needs through the structure,
search, subscription, syndication and support the knowledge management
environment can provide the basis for making a good decision. The collaboration
will bring the power of large numbers, diverse opinion and varied the
experience to bear when decision be based on the actual experience, large
sample size and practical lesson learned. </span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , sans-serif; font-size: 12pt; line-height: 115%; text-indent: -18pt;"><br /></span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
</div>
<ul>
<li><span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%; text-indent: -18pt;"><span style="color: #ffd966; font-size: large;">Making
it easy to find the relevant information and resources</span></span></li>
</ul>
<br />
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;">
<span style="font-family: "trebuchet ms" , sans-serif; font-size: 12pt; line-height: 115%; text-indent: -18pt;"> When
the organizations faced with the need to respond to the customer, solve a problem,
analyse trends, assess markets, benchmark against the peers, understand the
competition, create new offerings, plan strategy and to think critically, you
typically will look for the information and resources to support these
activities.</span><br />
<span style="font-family: "trebuchet ms" , sans-serif; font-size: 12pt; line-height: 115%; text-indent: -18pt;"><br /></span></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;">
</div>
<ul>
<li><span style="font-family: "trebuchet ms" , sans-serif; font-size: 12pt; line-height: 115%; text-indent: -18pt;"> </span><span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%; text-indent: -18pt;"><span style="color: #ffd966; font-size: large;">Reusing
ideas, documents and expertise</span></span></li>
</ul>
<br />
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";">When
the members of your organization have figured out how to solve a common problem
and know how to deliver a recurring the service or have invented a new product,
if the organizations want the same solution, service and the product to be
replicated as much as possible.</span><br />
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
</div>
<ul>
<li><span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%; text-indent: -18pt;"><span style="color: #ffd966; font-size: large;">Avoiding
Redundant Effort</span></span></li>
</ul>
<br />
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";">Basically,
no one likes to spend doing something over and over again. But they do so all
the time for a variety reason which is in avoiding duplication of effort by
saves time and money will keep the employees morale up and streamlines work. By
not spending time reinventing the wheel, the organizations can have more time
to invent something new.</span><br />
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
</div>
<ul>
<li><span style="color: #ffd966;"><span style="font-family: "trebuchet ms" , sans-serif; font-size: 12pt; line-height: 115%; text-indent: -18pt;"><span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span></span><span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%; text-indent: -18pt;"><span style="font-size: large;">Avoiding
Making the Same Mistakes Twice</span></span></span></li>
</ul>
<br />
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";">KM
allows us to share the lesson learned and not only about the success but also
the failures. In order to do that, the organizations must have the cultures of
trusts openness and reward for willingness to talk about right and wrong.<o:p></o:p></span><br />
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
</div>
<ul>
<li><span style="font-family: "trebuchet ms" , sans-serif; font-size: 12pt; line-height: 115%;"> </span><span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%; text-indent: -18pt;"><span style="color: #ffd966; font-size: large;">Taking
Advantage of Existing Expertise and Experience</span></span></li>
</ul>
<br />
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";">Teams
benefit from the individual skills and knowledge of each member. The more of
complementary with the expertise of the team members, it will be the greater
the power of the team. In large organizations, there are people with
widely-varying capabilities and backgrounds, and there should be a benefit from
this. But as the number of people increases, it becomes more difficult for each
individual to know about everyone else. So even though there are people with
knowledge who could help other people, they don't know about each other.</span><br />
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
</div>
<ul>
<li><span style="font-size: large;"><span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%; text-indent: -18pt;"><span style="font-family: "times new roman"; font-stretch: normal; line-height: normal;"> </span></span><span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%; text-indent: -18pt;"><span style="color: #ffd966;">Communicating
Important Information Widely and Quickly</span></span></span></li>
</ul>
<br />
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";">Almost
everyone today is an information worker, either completely or partially. Knowledge
management helps address this problem through personalized portals, targeted
subscriptions, RSS feeds, tagging, and specialized search engines.<o:p></o:p></span><br />
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
</div>
<ul>
<li><span style="font-family: "trebuchet ms" , sans-serif; font-size: 12pt; line-height: 115%; text-indent: -18pt;"><span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span></span><span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%; text-indent: -18pt;"><span style="color: #ffd966; font-size: large;">Promoting
Standard, Repeatable Process and Procedures</span></span></li>
</ul>
<br />
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";">If
standard processes and procedures have been defined, they should always be
followed. This allows employees to learn how things are done, leads to
predictable and high-quality results, and enables large organizations to be
consistent in how work is performed. By providing a process for creating,
storing, communicating, and using standard processes and procedures, employees
will be able to use them routinely.<o:p></o:p></span><br />
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
</div>
<ul>
<li><span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%; text-indent: -18pt;"><span style="color: #ffd966; font-size: large;">Providing
Methods, Tools, Templates, Techniques and Example</span></span></li>
</ul>
<br />
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";">Methods,
tools, templates, techniques, and examples are the building blocks supporting
repeatable processes and procedures. Using these consistently streamlines work,
improves quality, and ensures compatibility across the organization.<o:p></o:p></span><br />
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;">
</div>
<ul>
<li><span style="font-family: "trebuchet ms" , sans-serif; font-size: 12pt; line-height: 115%; text-indent: -18pt;"> </span><span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%; text-indent: -18pt;"><span style="color: #ffd966; font-size: large;">Making
Scarce Expertise Widely Available</span></span></li>
</ul>
<!--[if !supportLists]--><br />
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";">If
there is a resource who is in great demand due to having a skill which is in
short supply, knowledge management can help make that resource available to the
entire organization. Ways of doing so include community discussion forums,
training events; ask the expert systems, recorded presentations, white papers,
podcasts, and blogs.<o:p></o:p></span><br />
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;">
</div>
<ul>
<li><span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%; text-indent: -18pt;"><span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;"> </span><span style="font-family: "times new roman"; font-stretch: normal; line-height: normal;"><span style="font-size: large;"> </span></span></span><span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%; text-indent: -18pt;"><span style="color: #ffd966; font-size: large;">Showing
Customers How Knowledge is Used for Their Benefit</span></span></li>
</ul>
<!--[if !supportLists]--><br />
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";">In
competitive situations, it is important to be able to differentiate yourself
from other firms. Demonstrating to potential and current customers that you
have widespread expertise and have ways of bringing it to bear for their
benefit can help convince them to start or continue doing business with you.
Conversely, failure to do so could leave you vulnerable to competitors who can
demonstrate their knowledge management capabilities and benefits.</span><br />
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
</div>
<ul>
<li><span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%; text-indent: -18pt;"><span style="color: #ffd966; font-size: large;">Accelerating
Delivery to Customers</span></span></li>
</ul>
<br />
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";">Speed
of execution is another important differentiator among competitors. All other
things being equal, the company which can deliver sooner will win. Knowledge
sharing, reuse and innovation can significantly reduce time to deliver a
proposal, product, or service to a customer. And that translates into increased
win rates, add-on business, and new customers.</span><br />
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , sans-serif; font-size: 12pt; line-height: 115%; text-indent: -18pt;"><br /></span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
</div>
<ul>
<li><span style="font-family: "trebuchet ms" , sans-serif; font-size: 12pt; line-height: 115%; text-indent: -18pt;"> </span><span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%; text-indent: -18pt;"><span style="color: #ffd966; font-size: large;">Enabling
The Organization to Leverage its Size</span></span></li>
</ul>
<br />
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";">As
an organization grows, the increasing size is only a benefit if it can use the
knowledge of all of its employees. Through the use of tools such as
communities, expertise locators, and repositories, the full power of a large
enterprise can be exploited.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><br /></span>
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoListParagraphCxSpMiddle" style="mso-list: l0 level1 lfo1; text-align: justify; text-indent: -18.0pt;">
</div>
<ul>
<li><span style="font-family: "trebuchet ms" , sans-serif; font-size: 12pt; line-height: 115%; text-indent: -18pt;"> <span style="color: #ffd966;"> </span></span><span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%; text-indent: -18pt;"><span style="color: #ffd966; font-size: large;">Making
the Organization Best Problem-Solving Experiences Reusable</span></span></li>
</ul>
<!--[if !supportLists]--><br />
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";">Consistently
applying proven practices, also known as best practices or good practices, can
significantly improve the results of any firm. For example, if a manufacturing
plant in one part of the world has figured out how to prevent the need for
product rework, and all other plants around the world adopt this practice,
savings will flow directly to the bottom line. By establishing a process for
defining, communicating, and replicating proven practices, an enterprise takes
advantage of what it learns about solving problems.<o:p></o:p></span><br />
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoListParagraphCxSpMiddle" style="text-align: justify;">
</div>
<ul>
<li><span style="font-size: large;"><span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%; text-indent: -18pt;"><span style="font-family: "times new roman"; font-stretch: normal; line-height: normal;"> </span></span><span style="font-family: "trebuchet ms" , sans-serif; line-height: 115%; text-indent: -18pt;"><span style="color: #ffd966;">Stimulating
Innovation and Growth</span></span></span></li>
</ul>
<br />
<br />
<div class="MsoListParagraphCxSpLast" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";">Most
businesses want to increase their revenues, but it becomes increasingly
difficult as industries mature and competition increases. Creating new
knowledge through effective knowledge sharing, collaboration, and information
delivery can stimulate innovation.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoListParagraphCxSpLast" style="text-align: justify;">
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><i><span style="color: #93c47d;">If the organization can achieve all this benefits of KM, the organizations should be achieve to growth in the market.</span></i></span><br />
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><i><span style="color: #93c47d;"><br /></span></i></span>
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><i><span style="color: #93c47d;"><br /></span></i></span>
<span style="font-family: "trebuchet ms" , "sans-serif"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Adobe Song Std L";"><i><span style="color: #93c47d;">Source from: </span></i></span><span style="color: #93c47d;"><i>https://www.linkedin.com/pulse/20140811204044-2500783-15-knowledge-management-benefits </i></span></div>
Anonymoushttp://www.blogger.com/profile/09281100464624774024noreply@blogger.com0tag:blogger.com,1999:blog-2703554213244805073.post-27345492191735198012015-11-10T10:43:00.000-08:002015-12-31T01:17:37.425-08:00<h2>
<span style="font-family: 'Trebuchet MS', sans-serif; line-height: 115%;"><span style="color: #93c47d; font-size: x-large;">LEADERSHIP AND ROLE MANAGEMENT</span></span></h2>
<div class="MsoNormal">
<span style="font-family: 'Trebuchet MS', sans-serif; line-height: 115%;"><span style="font-size: large;">Definition</span><span style="font-size: 22pt;"><o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="font-family: 'Trebuchet MS', sans-serif; line-height: 115%;"><span style="font-size: large;"><br /></span></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: 'Trebuchet MS', sans-serif; line-height: 115%;">A system that will ensures the continuity of leadership by identifying
and addressing the potential gaps in effective leadership and implements and maintains
the program that captures the organizational knowledge and promotes learning.<span style="font-size: 14pt;"><o:p></o:p></span></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: 'Trebuchet MS', sans-serif; line-height: 115%;"><br /></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Trebuchet MS","sans-serif"; font-size: 18.0pt; line-height: 115%; mso-fareast-font-family: "Adobe Song Std L";">The Relationship between Leadership Roles and Knowledge
Management<o:p></o:p></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Trebuchet MS","sans-serif"; font-size: 18.0pt; line-height: 115%; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: 'Trebuchet MS', sans-serif; line-height: 115%;">The leaders and managers effectively managing the people,
ensures continuity and sustain a learning environment that drives continuous
improvement in performance and provide a means to share the critical knowledge
across the organization. KM must be supported by an appropriates investment in
training and technology.<span style="font-size: 14pt;"><o:p></o:p></span></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Trebuchet MS","sans-serif"; font-size: 14.0pt; line-height: 115%; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Trebuchet MS","sans-serif"; font-size: 18.0pt; line-height: 115%; mso-fareast-font-family: "Adobe Song Std L";">Critical Success Factors<o:p></o:p></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Trebuchet MS","sans-serif"; font-size: 18.0pt; line-height: 115%; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: 'Trebuchet MS', sans-serif; line-height: 115%;">The leadership and Knowledge Management system is comprised
of the 5 critical success factors:<o:p></o:p></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: 'Trebuchet MS', sans-serif; line-height: 115%;"><br /></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: 'Trebuchet MS', sans-serif; line-height: 115%;">Leadership Succession Management <o:p></o:p></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: 'Trebuchet MS', sans-serif; line-height: 115%;">Change Management<o:p></o:p></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: 'Trebuchet MS', sans-serif; line-height: 115%;">Integrity and Inspiring Employee Commitment<o:p></o:p></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: 'Trebuchet MS', sans-serif; line-height: 115%;">Continuous Learning<o:p></o:p></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: 'Trebuchet MS', sans-serif; line-height: 115%;">Knowledge Management<span style="font-size: 14pt;"><o:p></o:p></span></span></div>
<div class="MsoNormal" style="text-align: justify;">
<br /></div>
<div class="MsoNormal" style="text-align: justify;">
<br /></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Trebuchet MS","sans-serif"; font-size: 18.0pt; line-height: 115%; mso-fareast-font-family: "Adobe Song Std L";">The key elements that indicate the effectiveness:<o:p></o:p></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: "Trebuchet MS","sans-serif"; font-size: 18.0pt; line-height: 115%; mso-fareast-font-family: "Adobe Song Std L";"><br /></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: 'Trebuchet MS', sans-serif; line-height: 115%;">A constant flow of the leaders who can properly direct and
agency’s to achieve the results<o:p></o:p></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: 'Trebuchet MS', sans-serif; line-height: 115%;">A workforce with the competencies required to achieve the
agency’s mission<o:p></o:p></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: 'Trebuchet MS', sans-serif; line-height: 115%;">The workforce is motivated to use the competencies in
service of the agency’s mission <span style="font-size: 14pt;"><o:p></o:p></span></span></div>
<div class="MsoNormal" style="text-align: justify;">
<br />
<br />
Source from: https://www.opm.gov/policy-data-oversight/human-capital-management/leadership-knowledge-management/ </div>
<div class="MsoNormal" style="text-align: justify;">
<br /></div>
<span style="font-family: "Trebuchet MS","sans-serif"; font-size: 14.0pt; line-height: 115%; mso-ansi-language: EN-MY; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Adobe Song Std L"; mso-fareast-language: EN-US;"><br clear="all" style="mso-special-character: line-break; page-break-before: always;" />
</span>
<br />
<div class="MsoNormal">
<br /></div>
Anonymoushttp://www.blogger.com/profile/09281100464624774024noreply@blogger.com0tag:blogger.com,1999:blog-2703554213244805073.post-43938327852082542642015-11-03T10:00:00.000-08:002015-12-31T01:19:51.403-08:00<h2>
<span style="color: #7f6000; font-size: 48pt; line-height: 115%;"><span style="font-family: Trebuchet MS, sans-serif;">KNOWLEDGE
MANAGEMENT SOURCE</span></span></h2>
<h2>
<span style="font-family: 'ELEGANT TYPEWRITER'; line-height: 115%;"><span style="font-family: Trebuchet MS, sans-serif; font-size: large;">DEFINITION OF KNOWLEDGE MANAGEMENT SOURCES</span></span></h2>
<div class="MsoNormal">
<span style="font-family: Trebuchet MS, sans-serif; line-height: 115%;"><span style="font-family: Courier New, Courier, monospace;">A knowledge management system comprises a range of
practices used in an organization to identify, create, represent, distribute,
and enables of the adoption to insight and experience. With the insights and
experiences comprise knowledge, whether the embodied in the individual or
embedded in organizational processes and practice.</span><span style="font-family: Adobe Song Std L, serif; font-size: 14pt;"><o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Trebuchet MS, sans-serif;"><br /></span></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEikK6RUVfFQUcjG09Vx3hgcCN5kFJnoIwQEPe8O2SNddR02tYnB7wonkZLuxUkIQZxWznd0mlIS5Xpq7dBykyWFyROV1hjNgNf5Em_oh56gB7l6Td6dZ8VTFPQN7xZub_5dfv_C7qXJYyE/s1600/Picture3.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: Trebuchet MS, sans-serif;"><img border="0" height="303" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEikK6RUVfFQUcjG09Vx3hgcCN5kFJnoIwQEPe8O2SNddR02tYnB7wonkZLuxUkIQZxWznd0mlIS5Xpq7dBykyWFyROV1hjNgNf5Em_oh56gB7l6Td6dZ8VTFPQN7xZub_5dfv_C7qXJYyE/s400/Picture3.png" width="400" /></span></a></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Trebuchet MS, sans-serif;"><br /></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Trebuchet MS, sans-serif;"><br /></span></span></div>
<h3>
<span style="font-family: 'ELEGANT TYPEWRITER'; line-height: 115%;"><span style="font-family: Trebuchet MS, sans-serif; font-size: large;">PURPOSE OF
KNOWLEDGE MANAGEMENT SOURCES</span></span></h3>
<div class="MsoNormal">
<span style="font-family: 'ELEGANT TYPEWRITER'; line-height: 115%;"><span style="font-family: Trebuchet MS, sans-serif; font-size: large;"><br /></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Trebuchet MS, sans-serif;">Improved Performance <o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Trebuchet MS, sans-serif;">Competitive Advantage<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Trebuchet MS, sans-serif;">Innovation<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Trebuchet MS, sans-serif;">Sharing of Knowledge<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Trebuchet MS, sans-serif;">Integration<o:p></o:p></span></span></div>
<div class="MsoNormal">
<span style="line-height: 115%;"><span style="font-family: Trebuchet MS, sans-serif;">Continuous Improvement by:<o:p></o:p></span></span></div>
<div class="MsoListParagraphCxSpFirst" style="mso-list: l0 level1 lfo1; text-indent: -18.0pt;">
</div>
<ul>
<li><span style="font-family: Trebuchet MS, sans-serif;"><span style="font-family: 'Courier New', Courier, monospace; line-height: 115%; text-indent: -18pt;"><span style="font-stretch: normal; line-height: normal;"> </span></span><span style="font-family: 'Courier New', Courier, monospace; line-height: 115%; text-indent: -18pt;">Driving
the Strategy</span></span></li>
<li><span style="font-family: Trebuchet MS, sans-serif;"><span style="font-family: 'Courier New', Courier, monospace; line-height: 115%; text-indent: -18pt;"><span style="font-stretch: normal; line-height: normal;"> </span></span><span style="font-family: 'Courier New', Courier, monospace; line-height: 115%; text-indent: -18pt;">Starting
New Lines of Business</span></span></li>
<li><span style="font-family: Trebuchet MS, sans-serif;"><span style="font-family: 'Courier New', Courier, monospace; line-height: 115%; text-indent: -18pt;"><span style="font-stretch: normal; line-height: normal;"> </span></span><span style="font-family: 'Courier New', Courier, monospace; line-height: 115%; text-indent: -18pt;">Solving
Problems Faster</span></span></li>
<li><span style="font-family: Trebuchet MS, sans-serif; line-height: 115%; text-indent: -18pt;"> Developing
Professional Skills</span></li>
<li><span style="font-family: Trebuchet MS, sans-serif; line-height: 115%; text-indent: -18pt;"> Recruit
and Retain Talent</span></li>
</ul>
<div>
</div>
<span style="font-family: Trebuchet MS, sans-serif;"><br /></span>
<br />
<h3 style="margin-bottom: 2.4pt; margin-left: 0cm; margin-right: 2.4pt; margin-top: 2.4pt; mso-line-height-alt: 18.0pt;">
<span lang="MS" style="color: #121214; font-family: 'ELEGANT TYPEWRITER'; letter-spacing: -0.75pt;"><span style="font-family: Trebuchet MS, sans-serif; font-size: large;">ACTIVITIES IN KNOWLEDGE MANAGEMENT</span></span></h3>
<div>
<div style="line-height: 18.0pt; margin-bottom: 12.0pt; margin-left: 20.4pt; margin-right: 2.4pt; margin-top: 0cm; text-align: justify;">
</div>
<ul>
<li><span style="font-family: Trebuchet MS, sans-serif; line-height: 18pt;">Start with the
business problem and the business value to be delivered first.</span></li>
<li><span style="font-family: Trebuchet MS, sans-serif; line-height: 18pt;">Identify what kind
of strategy to pursue to deliver this value and address the KM problem.</span></li>
<li><span style="font-family: Trebuchet MS, sans-serif; line-height: 18pt;">Think about the
system required from a people and process point of view.</span></li>
<li><span style="font-family: Trebuchet MS, sans-serif; line-height: 18pt;">Finally, think about
what kind of technical infrastructure are required to support the people and
processes.</span></li>
<li><span style="font-family: Trebuchet MS, sans-serif; line-height: 18pt;">Implement system and
processes with appropriate change management and iterative staged release.</span></li>
</ul>
<span style="font-family: Trebuchet MS, sans-serif;"><br /></span>
<br />
<h3>
<span style="font-family: Trebuchet MS, sans-serif; font-size: 20.0pt; line-height: 115%;">LEVEL OF KNOWLEDGE MANAGEMENT</span></h3>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjvlJYWDT39-fiixitJVSs0dRC_FJO0SJ6RJgHoOM7qAP0petX4QaES_nZHaUv0cUkV3qaVgo9CIsR9EdyfNTowvVx_7Z_5O66LUcJgUBMXVBxR_7qQnhZP_HZkVgCaxAVmRFusnXUIvBc/s1600/Picture1.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><span style="font-family: Trebuchet MS, sans-serif;"><img border="0" height="287" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjvlJYWDT39-fiixitJVSs0dRC_FJO0SJ6RJgHoOM7qAP0petX4QaES_nZHaUv0cUkV3qaVgo9CIsR9EdyfNTowvVx_7Z_5O66LUcJgUBMXVBxR_7qQnhZP_HZkVgCaxAVmRFusnXUIvBc/s320/Picture1.png" width="320" /></span></a></div>
<div>
<span style="font-family: Trebuchet MS, sans-serif; font-size: 20.0pt; line-height: 115%;"><br /></span></div>
<div>
<span style="font-family: Trebuchet MS, sans-serif; font-size: 20.0pt; line-height: 115%;"><br /></span></div>
<div>
<span style="font-family: Trebuchet MS, sans-serif; font-size: 20.0pt; line-height: 115%;"><br /></span></div>
<div>
<span style="font-family: Trebuchet MS, sans-serif; font-size: 20.0pt; line-height: 115%;"><br /></span></div>
<div>
<span style="font-family: Trebuchet MS, sans-serif; font-size: 20.0pt; line-height: 115%;"><br /></span></div>
<div>
<span style="font-family: Trebuchet MS, sans-serif; font-size: 20.0pt; line-height: 115%;"><br /></span></div>
<div>
<span style="font-family: Trebuchet MS, sans-serif; font-size: 20.0pt; line-height: 115%;"><br /></span></div>
<div>
<span style="font-family: Trebuchet MS, sans-serif; font-size: 20.0pt; line-height: 115%;"><br /></span></div>
<div>
<span style="font-family: Trebuchet MS, sans-serif; font-size: 20.0pt; line-height: 115%;"><br /></span></div>
<div>
<span style="font-family: Trebuchet MS, sans-serif; font-size: 20.0pt; line-height: 115%;"><br /></span></div>
<div>
<span style="font-family: Trebuchet MS, sans-serif; font-size: 20.0pt; line-height: 115%;"><br /></span></div>
<div>
<span style="font-family: Trebuchet MS, sans-serif; font-size: 22.0pt; line-height: 115%; mso-ansi-language: EN-MY; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Adobe Song Std L"; mso-fareast-language: EN-US;">SOURCE
OF KNOWLEDGE MANAGEMENT</span></div>
<div>
<span style="font-family: Trebuchet MS, sans-serif; font-size: 22.0pt; line-height: 115%; mso-ansi-language: EN-MY; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Adobe Song Std L"; mso-fareast-language: EN-US;"><br /></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj51eL1wK-dAT-mPSoZYHJa4BEo0uKruRdqNKjv1wZ43k08XcnhjEN0xb2tyShaObMHxgIFh40RzInJKTNMJYnzan7joyAqJhpd_vPbLL786dn-9hydQieS9euQdCt6esKtqObf0e61jYs/s1600/Picture2.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: Trebuchet MS, sans-serif;"><img border="0" height="380" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEj51eL1wK-dAT-mPSoZYHJa4BEo0uKruRdqNKjv1wZ43k08XcnhjEN0xb2tyShaObMHxgIFh40RzInJKTNMJYnzan7joyAqJhpd_vPbLL786dn-9hydQieS9euQdCt6esKtqObf0e61jYs/s400/Picture2.png" width="400" /></span></a></div>
<div class="separator" style="clear: both; text-align: center;">
<span style="font-family: Trebuchet MS, sans-serif;"><br /></span></div>
<div class="separator" style="clear: both; text-align: center;">
<span style="font-family: Trebuchet MS, sans-serif;"><br /></span></div>
<div>
<span style="font-family: "elegant typewriter"; font-size: 22.0pt; line-height: 115%; mso-ansi-language: EN-MY; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Adobe Song Std L"; mso-fareast-language: EN-US;"><br /></span>
<span style="font-family: "elegant typewriter"; font-size: 22.0pt; line-height: 115%; mso-ansi-language: EN-MY; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Adobe Song Std L"; mso-fareast-language: EN-US;"><br /></span>
<span style="font-family: "elegant typewriter"; font-size: 22.0pt; line-height: 115%; mso-ansi-language: EN-MY; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Adobe Song Std L"; mso-fareast-language: EN-US;"><br /></span>
<span style="font-family: "elegant typewriter"; font-size: 22.0pt; line-height: 115%; mso-ansi-language: EN-MY; mso-bidi-font-family: "Times New Roman"; mso-bidi-language: AR-SA; mso-bidi-theme-font: minor-bidi; mso-fareast-font-family: "Adobe Song Std L"; mso-fareast-language: EN-US;">Source from: http://www.knowledge-management-tools.net/knowledge-management-systems.html</span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="file:///C:/Users/puteri/AppData/Local/Temp/msohtmlclip1/01/clip_image002.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><br /></a></div>
<div>
<!--[if gte vml 1]><v:group id="Group_x0020_19"
o:spid="_x0000_s1026" style='position:absolute;margin-left:135.55pt;
margin-top:109.35pt;width:327.25pt;height:294.55pt;z-index:251659264'
coordsize="41558,37407" o:gfxdata="UEsDBBQABgAIAAAAIQC75UiUBQEAAB4CAAATAAAAW0NvbnRlbnRfVHlwZXNdLnhtbKSRvU7DMBSF
dyTewfKKEqcMCKEmHfgZgaE8wMW+SSwc27JvS/v23KTJgkoXFsu+P+c7Ol5vDoMTe0zZBl/LVVlJ
gV4HY31Xy4/tS3EvRSbwBlzwWMsjZrlprq/W22PELHjb51r2RPFBqax7HCCXIaLnThvSAMTP1KkI
+gs6VLdVdad08ISeCho1ZLN+whZ2jsTzgcsnJwldluLxNDiyagkxOquB2Knae/OLUsyEkjenmdzb
mG/YhlRnCWPnb8C898bRJGtQvEOiVxjYhtLOxs8AySiT4JuDystlVV4WPeM6tK3VaILeDZxIOSsu
ti/jidNGNZ3/J08yC1dNv9v8AAAA//8DAFBLAwQUAAYACAAAACEArTA/8cEAAAAyAQAACwAAAF9y
ZWxzLy5yZWxzhI/NCsIwEITvgu8Q9m7TehCRpr2I4FX0AdZk2wbbJGTj39ubi6AgeJtl2G9m6vYx
jeJGka13CqqiBEFOe2Ndr+B03C3WIDihMzh6RwqexNA281l9oBFTfuLBBhaZ4ljBkFLYSMl6oAm5
8IFcdjofJ0z5jL0MqC/Yk1yW5UrGTwY0X0yxNwri3lQgjs+Qk/+zfddZTVuvrxO59CNCmoj3vCwj
MfaUFOjRhrPHaN4Wv0VV5OYgm1p+LW1eAAAA//8DAFBLAwQUAAYACAAAACEAlp+1O+MEAAA3GAAA
HwAAAGNsaXBib2FyZC9kcmF3aW5ncy9kcmF3aW5nMS54bWzsWFtv2zYUfh+w/0Doea0tWbJso0qR
5YYASRrEHoo+DQxFycIoUiNpx+mv3+FFtuwmvSRD0wDOQ0KKh4fnxu874bv3q5qhJZWqEjwLwrf9
AFFORF7xMgv+mp2+GQVIacxzzASnWXBPVfD+4Pff3uFJKXEzrwgCDVxNcBbMtW4mvZ4ic1pj9VY0
lMNaIWSNNUxl2cslvgPNNetF/f6wV+OKBwcbVcdYY7SQ1RNUMUH+ofkR5kusQCUjk+4XbyMjz9eM
J3x5Jptpcy2N5eRqeS1RlWcBRI7jGkIU9PyCF4Npb2dXuVGwKmRt5EVRoBVkII3CeJQE6B7Gg9Eo
jROnj640IiAQh0kSx3AYAYlBGvfDpO9PnH/4hg4yP/mGFjDUGQSDjpF2aKx8xPdw3Dp/JsWiQTB/
6SBAhCBA69B0HR8NO+FLo5Gx9RHHVeO8/jLdg9bjcyUUoYwqNJMV5iWjaLD23uxr89/qUL50djK/
ZXCb7SiJxjGUwDrbu+biSSOVPqOiRmaQBdobYe8VXl4o7c5vxYw/SrAqP60YsxNZ3h4xiZaYZcFJ
ejqMhj4gW2KM20gIs81pNF8gbK07ejW1wdKrP0V+b4Rv4S9cDinALPBONeS0AhsvsNLXWAJgwEeA
Hv0BfhVM3GWB8KMAzYX8/NB3Iw+XGFYDdAcAlAXq3wWWNEDsnKssGIf2cmg7iZM0gjNkd+W2u8IX
9ZEAt0NrnR0aec3aYSFF/VHI/NCcCkuYEzg7C4iW7eRIwxyWAOcIPTy0YyLqBusLPm0AcUKbChP/
2eojlk2bKMjxlZjOcUMfypWTdTE/XGhRVD6RLqpmgSk91feMQjqgDMwvynMT2RuIOoNSzALK31x+
8ukECUjXJj0LRafNDSVeb5s/ZVRa9fyGFgBtADqRtdACO13XCiaEcu28U3OcU1dCSR9+2goyVGB2
2KOZUWg0F1BDa91eQSvplLS6XaV5eethUYDF6839rxnmNtN2hz1Z8M3muuJCPqSAgVf+ZCfvCt0F
xpa80fU4NoTDFhxuxILnNEcmzA4bYM3mC4jjB8ABOCEG5He0EKX9IUCYVbMGimEKle+BIhkP0sjy
xhrWvsAJwGmeG7NsAL4LKLZTdFu6qmCL+lLkLm2RSf6Dud9jCXplWAIshTAroSs0YGcKnhk8c5VP
rol2KQ+h/1jnvCtxWOhWVisvu5EEMrACUKCeDqWRljvIhdRnANAYDrC6HuWtU/vTVl5XzF1/R4Pg
AtYVR/q+oQUm0KvNJF5SBi0p+nsGH+9kpan0Nwt35I4wq25l5VaI6qzMqhqo/4reoRtRY+5NAD+M
wfrgWJBFDTCJLjHHJYAh1xaFLaJYmUcw23kees+3vaDPMW1znrVhzwrARz+HFdKvsELqS+vprDBO
xnHk++5XygoIWsAoMbcdEdPaFXBdYVg3ObR5vISOawuPeNuMOnI7xmrucMaSjb+Jrm/t3h9L4P5+
7nvWF+9Z9zzTYZMn88w5d+8s8IzzByKSAs+ZEfTl0rAbPOAgYKf/jYF2eXTL7p9OT9/TksM7lnue
eaAlty8A9i3niS15NBwNRlHsMHwPvlW+B9/X8WDwC4Jvl6pfoGE/4fAfQCMrRdE5DBmrSngQp89v
2n9JyATk9G+7vZ0nc/vPgX/iN+/y3fnBfwAAAP//AwBQSwMEFAAGAAgAAAAhAJxOXiHiBgAAOhwA
ABoAAABjbGlwYm9hcmQvdGhlbWUvdGhlbWUxLnhtbOxZT28bRRS/I/EdRntv4/+NozpV7NgNtGmj
2C3qcbwe704zu7OaGSf1DbVHJCREQRyoxI0DAiq1EpfyaQJFUKR+Bd7M7K534jVJ2wgqaA7x7tvf
vP/vzZvdy1fuRQwdEiEpjzte9WLFQyT2+YTGQce7NRpcWPeQVDieYMZj0vHmRHpXNt9/7zLe8BlN
xhyLySgkEUHAKJYbuOOFSiUba2vSBzKWF3lCYng25SLCCm5FsDYR+AgERGytVqm01iJMY28TOCrN
qM/gX6ykJvhMDDUbgmIcgfSb0yn1icFODqoaIeeyxwQ6xKzjAc8JPxqRe8pDDEsFDzpexfx5a5uX
1/BGuoipFWsL6wbmL12XLpgc1IxMEYxzodVBo31pO+dvAEwt4/r9fq9fzfkZAPZ9sNTqUuTZGKxX
uxnPAsheLvPuVZqVhosv8K8v6dzudrvNdqqLZWpA9rKxhF+vtBpbNQdvQBbfXMI3ulu9XsvBG5DF
t5bwg0vtVsPFG1DIaHywhNYBHQxS7jlkytlOKXwd4OuVFL5AQTbk2aVFTHmsVuVahO9yMQCABjKs
aIzUPCFT7ENO9nA0FhRrAXiD4MITS/LlEknLQtIXNFEd78MEx14B8vLZ9y+fPUHH958e3//p+MGD
4/s/WkbOqh0cB8VVL7797M9HH6M/nnzz4uEX5XhZxP/6wye//Px5ORDKZ2He8y8f//b08fOvPv39
u4cl8C2Bx0X4iEZEohvkCO3zCAwzXnE1J2PxaitGIabFFVtxIHGMtZQS/n0VOugbc8zS6Dh6dInr
wdsC2kcZ8OrsrqPwMBQzRUskXwsjB7jLOetyUeqFa1pWwc2jWRyUCxezIm4f48My2T0cO/HtzxLo
m1laOob3QuKoucdwrHBAYqKQfsYPCCmx7g6ljl93qS+45FOF7lDUxbTUJSM6drJpsWiHRhCXeZnN
EG/HN7u3UZezMqu3yaGLhKrArET5EWGOG6/imcJRGcsRjljR4dexCsuUHM6FX8T1pYJIB4Rx1J8Q
KcvW3BRgbyHo1zB0rNKw77J55CKFogdlPK9jzovIbX7QC3GUlGGHNA6L2A/kAaQoRntclcF3uVsh
+h7igOOV4b5NiRPu07vBLRo4Ki0SRD+ZiZJYXiXcyd/hnE0xMa0GmrrTqyMa/13jZhQ6t5Vwfo0b
WuXzrx+V6P22tuwt2L3KambnRKNehTvZnntcTOjb35238SzeI1AQy1vUu+b8rjl7//nmvKqez78l
L7owNGg9i9hB24zd0cqpe0oZG6o5I9elGbwl7D2TARD1OnO6JPkpLAnhUlcyCHBwgcBmDRJcfURV
OAxxAkN71dNMApmyDiRKuITDoiGX8tZ4GPyVPWo29SHEdg6J1S6fWHJdk7OzRs7GaBWYA20mqK4Z
nFVY/VLKFGx7HWFVrdSZpVWNaqYpOtJyk7WLzaEcXJ6bBsTcmzDUIBiFwMstON9r0XDYwYxMtN9t
jLKwmCicZ4hkiCckjZG2ezlGVROkLFeWDNF22GTQB8dTvFaQ1tZs30DaWYJUFNdYIS6L3ptEKcvg
RZSA28lyZHGxOFmMjjpeu1lresjHScebwjkZLqMEoi71HIlZAG+YfCVs2p9azKbKF9FsZ4a5RVCF
Vx/W70sGO30gEVJtYxna1DCP0hRgsZZk9a81wa3nZUBJNzqbFvV1SIZ/TQvwoxtaMp0SXxWDXaBo
39nbtJXymSJiGE6O0JjNxD6G8OtUBXsmVMLrDtMR9A28m9PeNo/c5pwWXfGNmMFZOmZJiNN2q0s0
q2QLNw0p18HcFdQD20p1N8a9uimm5M/JlGIa/89M0fsJvH2oT3QEfHjRKzDSldLxuFAhhy6UhNQf
CBgcTO+AbIH3u/AYkgreSptfQQ71r605y8OUNRwi1T4NkKCwH6lQELIHbclk3ynMquneZVmylJHJ
qIK6MrFqj8khYSPdA1t6b/dQCKluuknaBgzuZP6592kFjQM95BTrzelk+d5ra+CfnnxsMYNRbh82
A03m/1zFfDxY7Kp2vVme7b1FQ/SDxZjVyKoChBW2gnZa9q+pwitutbZjLVlca2bKQRSXLQZiPhAl
8A4J6X+w/1HhM/sFQ2+oI74PvRXBxwvNDNIGsvqCHTyQbpCWOIbByRJtMmlW1rXp6KS9lm3W5zzp
5nJPOFtrdpZ4v6Kz8+HMFefU4nk6O/Ww42tLW+lqiOzJEgXSNDvImMCUfcnaxQkaB9WOB1+TIND3
4Aq+R3lAq2laTdPgCj4ywbBkvwx1vPQio8BzS8kx9YxSzzCNjNLIKM2MAsNZ+g0mo7SgU+nPJvDZ
Tv94KPtCAhNc+kUla6rO577NvwAAAP//AwBQSwMEFAAGAAgAAAAhAJxmRkG7AAAAJAEAACoAAABj
bGlwYm9hcmQvZHJhd2luZ3MvX3JlbHMvZHJhd2luZzEueG1sLnJlbHOEj80KwjAQhO+C7xD2btJ6
EJEmvYjQq9QHCMk2LTY/JFHs2xvoRUHwsjCz7DezTfuyM3liTJN3HGpaAUGnvJ6c4XDrL7sjkJSl
03L2DjksmKAV201zxVnmcpTGKSRSKC5xGHMOJ8aSGtHKRH1AVzaDj1bmIqNhQaq7NMj2VXVg8ZMB
4otJOs0hdroG0i+hJP9n+2GYFJ69elh0+UcEy6UXFqCMBjMHSldnnTUtXYGJhn39Jt4AAAD//wMA
UEsBAi0AFAAGAAgAAAAhALvlSJQFAQAAHgIAABMAAAAAAAAAAAAAAAAAAAAAAFtDb250ZW50X1R5
cGVzXS54bWxQSwECLQAUAAYACAAAACEArTA/8cEAAAAyAQAACwAAAAAAAAAAAAAAAAA2AQAAX3Jl
bHMvLnJlbHNQSwECLQAUAAYACAAAACEAlp+1O+MEAAA3GAAAHwAAAAAAAAAAAAAAAAAgAgAAY2xp
cGJvYXJkL2RyYXdpbmdzL2RyYXdpbmcxLnhtbFBLAQItABQABgAIAAAAIQCcTl4h4gYAADocAAAa
AAAAAAAAAAAAAAAAAEAHAABjbGlwYm9hcmQvdGhlbWUvdGhlbWUxLnhtbFBLAQItABQABgAIAAAA
IQCcZkZBuwAAACQBAAAqAAAAAAAAAAAAAAAAAFoOAABjbGlwYm9hcmQvZHJhd2luZ3MvX3JlbHMv
ZHJhd2luZzEueG1sLnJlbHNQSwUGAAAAAAUABQBnAQAAXQ8AAAAA
">
<v:shapetype id="_x0000_t5" coordsize="21600,21600" o:spt="5" adj="10800"
path="m@0,l,21600r21600,xe">
<v:stroke joinstyle="miter"/>
<v:formulas>
<v:f eqn="val #0"/>
<v:f eqn="prod #0 1 2"/>
<v:f eqn="sum @1 10800 0"/>
</v:formulas>
<v:path gradientshapeok="t" o:connecttype="custom" o:connectlocs="@0,0;@1,10800;0,21600;10800,21600;21600,21600;@2,10800"
textboxrect="0,10800,10800,18000;5400,10800,16200,18000;10800,10800,21600,18000;0,7200,7200,21600;7200,7200,14400,21600;14400,7200,21600,21600"/>
<v:handles>
<v:h position="#0,topLeft" xrange="0,21600"/>
</v:handles>
</v:shapetype><v:shape id="Isosceles_x0020_Triangle_x0020_3" o:spid="_x0000_s1027"
type="#_x0000_t5" style='position:absolute;width:25294;height:37407;
visibility:visible;mso-wrap-style:square;v-text-anchor:middle' o:gfxdata="UEsDBBQABgAIAAAAIQDw94q7/QAAAOIBAAATAAAAW0NvbnRlbnRfVHlwZXNdLnhtbJSRzUrEMBDH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" fillcolor="#e7f626" stroked="f" strokeweight="2pt"/>
<v:roundrect id="Rounded_x0020_Rectangle_x0020_16" o:spid="_x0000_s1028"
style='position:absolute;left:14844;top:12706;width:26714;height:5937;
visibility:visible;mso-wrap-style:square;v-text-anchor:middle' arcsize="10923f"
o:gfxdata="UEsDBBQABgAIAAAAIQDw94q7/QAAAOIBAAATAAAAW0NvbnRlbnRfVHlwZXNdLnhtbJSRzUrEMBDH
74LvEOYqbaoHEWm6B6tHFV0fYEimbdg2CZlYd9/edD8u4goeZ+b/8SOpV9tpFDNFtt4puC4rEOS0
N9b1Cj7WT8UdCE7oDI7ekYIdMayay4t6vQvEIrsdKxhSCvdSsh5oQi59IJcvnY8TpjzGXgbUG+xJ
3lTVrdTeJXKpSEsGNHVLHX6OSTxu8/pAEmlkEA8H4dKlAEMYrcaUSeXszI+W4thQZudew4MNfJUx
QP7asFzOFxx9L/lpojUkXjGmZ5wyhjSRJQ8YKGvKv1MWzIkL33VWU9lGfl98J6hz4cZ/uUjzf7Pb
bHuj+ZQu9z/UfAMAAP//AwBQSwMEFAAGAAgAAAAhADHdX2HSAAAAjwEAAAsAAABfcmVscy8ucmVs
c6SQwWrDMAyG74O9g9G9cdpDGaNOb4VeSwe7CltJTGPLWCZt376mMFhGbzvqF/o+8e/2tzCpmbJ4
jgbWTQuKomXn42Dg63xYfYCSgtHhxJEM3Elg372/7U40YalHMvokqlKiGBhLSZ9aix0poDScKNZN
zzlgqWMedEJ7wYH0pm23Ov9mQLdgqqMzkI9uA+p8T9X8hx28zSzcl8Zy0Nz33r6iasfXeKK5UjAP
VAy4LM8w09zU50C/9q7/6ZURE31X/kL8TKv1x6wXNXYPAAAA//8DAFBLAwQUAAYACAAAACEAMy8F
nkEAAAA5AAAAEAAAAGRycy9zaGFwZXhtbC54bWyysa/IzVEoSy0qzszPs1Uy1DNQUkjNS85PycxL
t1UKDXHTtVBSKC5JzEtJzMnPS7VVqkwtVrK34+UCAAAA//8DAFBLAwQUAAYACAAAACEA+c5RVMAA
AADbAAAADwAAAGRycy9kb3ducmV2LnhtbERPTYvCMBC9C/6HMMLebOoKRapRRBGFPa31oLehGZti
MylN1nb//WZB8DaP9zmrzWAb8aTO144VzJIUBHHpdM2VgktxmC5A+ICssXFMCn7Jw2Y9Hq0w167n
b3qeQyViCPscFZgQ2lxKXxqy6BPXEkfu7jqLIcKukrrDPobbRn6maSYt1hwbDLa0M1Q+zj9Wwb3X
169ssTe+mhfHbXosbpnbK/UxGbZLEIGG8Ba/3Ccd52fw/0s8QK7/AAAA//8DAFBLAQItABQABgAI
AAAAIQDw94q7/QAAAOIBAAATAAAAAAAAAAAAAAAAAAAAAABbQ29udGVudF9UeXBlc10ueG1sUEsB
Ai0AFAAGAAgAAAAhADHdX2HSAAAAjwEAAAsAAAAAAAAAAAAAAAAALgEAAF9yZWxzLy5yZWxzUEsB
Ai0AFAAGAAgAAAAhADMvBZ5BAAAAOQAAABAAAAAAAAAAAAAAAAAAKQIAAGRycy9zaGFwZXhtbC54
bWxQSwECLQAUAAYACAAAACEA+c5RVMAAAADbAAAADwAAAAAAAAAAAAAAAACYAgAAZHJzL2Rvd25y
ZXYueG1sUEsFBgAAAAAEAAQA9QAAAIUDAAAAAA==
" fillcolor="#484329 [814]" stroked="f" strokeweight="2pt">
<v:textbox>
<![if !mso]>
<table cellpadding=0 cellspacing=0 width="100%">
<tr>
<td><![endif]>
<div>
<p class=MsoNormal align=center style='text-align:center'>
<span
style='font-size:14.0pt;line-height:115%;font-family:"Traveling _Typewriter"'>Enterprise
Intelligence<o:p></o:p></span></p>
</div>
<![if !mso]></td>
</tr>
</table>
<![endif]></v:textbox>
</v:roundrect><v:roundrect id="Rounded_x0020_Rectangle_x0020_17" o:spid="_x0000_s1029"
style='position:absolute;left:14844;top:19594;width:26714;height:5937;
visibility:visible;mso-wrap-style:square;v-text-anchor:middle' arcsize="10923f"
o:gfxdata="UEsDBBQABgAIAAAAIQDw94q7/QAAAOIBAAATAAAAW0NvbnRlbnRfVHlwZXNdLnhtbJSRzUrEMBDH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" fillcolor="#484329 [814]" stroked="f" strokeweight="2pt">
<v:textbox>
<![if !mso]>
<table cellpadding=0 cellspacing=0 width="100%">
<tr>
<td><![endif]>
<div>
<p class=MsoNormal align=center style='text-align:center'>
<span
style='font-size:14.0pt;line-height:115%;font-family:"Traveling _Typewriter";
color:white;mso-themecolor:background1'>Information, creation, sharing and
management<o:p></o:p></span></p>
</div>
<![if !mso]></td>
</tr>
</table>
<![endif]></v:textbox>
</v:roundrect><v:roundrect id="Rounded_x0020_Rectangle_x0020_18" o:spid="_x0000_s1030"
style='position:absolute;left:14844;top:26838;width:26714;height:5937;
visibility:visible;mso-wrap-style:square;v-text-anchor:middle' arcsize="10923f"
o:gfxdata="UEsDBBQABgAIAAAAIQDw94q7/QAAAOIBAAATAAAAW0NvbnRlbnRfVHlwZXNdLnhtbJSRzUrEMBDH
74LvEOYqbaoHEWm6B6tHFV0fYEimbdg2CZlYd9/edD8u4goeZ+b/8SOpV9tpFDNFtt4puC4rEOS0
N9b1Cj7WT8UdCE7oDI7ekYIdMayay4t6vQvEIrsdKxhSCvdSsh5oQi59IJcvnY8TpjzGXgbUG+xJ
3lTVrdTeJXKpSEsGNHVLHX6OSTxu8/pAEmlkEA8H4dKlAEMYrcaUSeXszI+W4thQZudew4MNfJUx
QP7asFzOFxx9L/lpojUkXjGmZ5wyhjSRJQ8YKGvKv1MWzIkL33VWU9lGfl98J6hz4cZ/uUjzf7Pb
bHuj+ZQu9z/UfAMAAP//AwBQSwMEFAAGAAgAAAAhADHdX2HSAAAAjwEAAAsAAABfcmVscy8ucmVs
c6SQwWrDMAyG74O9g9G9cdpDGaNOb4VeSwe7CltJTGPLWCZt376mMFhGbzvqF/o+8e/2tzCpmbJ4
jgbWTQuKomXn42Dg63xYfYCSgtHhxJEM3Elg372/7U40YalHMvokqlKiGBhLSZ9aix0poDScKNZN
zzlgqWMedEJ7wYH0pm23Ov9mQLdgqqMzkI9uA+p8T9X8hx28zSzcl8Zy0Nz33r6iasfXeKK5UjAP
VAy4LM8w09zU50C/9q7/6ZURE31X/kL8TKv1x6wXNXYPAAAA//8DAFBLAwQUAAYACAAAACEAMy8F
nkEAAAA5AAAAEAAAAGRycy9zaGFwZXhtbC54bWyysa/IzVEoSy0qzszPs1Uy1DNQUkjNS85PycxL
t1UKDXHTtVBSKC5JzEtJzMnPS7VVqkwtVrK34+UCAAAA//8DAFBLAwQUAAYACAAAACEA5x1gvcMA
AADbAAAADwAAAGRycy9kb3ducmV2LnhtbESPQWvCQBCF74X+h2UK3upGhSCpq4giFjxpPLS3ITtm
Q7OzIbs16b/vHARvM7w3732z2oy+VXfqYxPYwGyagSKugm24NnAtD+9LUDEhW2wDk4E/irBZv76s
sLBh4DPdL6lWEsKxQAMupa7QOlaOPMZp6IhFu4XeY5K1r7XtcZBw3+p5luXaY8PS4LCjnaPq5/Lr
DdwG+3XKl3sX60V53GbH8jsPe2Mmb+P2A1SiMT3Nj+tPK/gCK7/IAHr9DwAA//8DAFBLAQItABQA
BgAIAAAAIQDw94q7/QAAAOIBAAATAAAAAAAAAAAAAAAAAAAAAABbQ29udGVudF9UeXBlc10ueG1s
UEsBAi0AFAAGAAgAAAAhADHdX2HSAAAAjwEAAAsAAAAAAAAAAAAAAAAALgEAAF9yZWxzLy5yZWxz
UEsBAi0AFAAGAAgAAAAhADMvBZ5BAAAAOQAAABAAAAAAAAAAAAAAAAAAKQIAAGRycy9zaGFwZXht
bC54bWxQSwECLQAUAAYACAAAACEA5x1gvcMAAADbAAAADwAAAAAAAAAAAAAAAACYAgAAZHJzL2Rv
d25yZXYueG1sUEsFBgAAAAAEAAQA9QAAAIgDAAAAAA==
" fillcolor="#484329 [814]" stroked="f" strokeweight="2pt">
<v:textbox>
<![if !mso]>
<table cellpadding=0 cellspacing=0 width="100%">
<tr>
<td><![endif]>
<div>
<p class=MsoNormal align=center style='text-align:center'>
<span
style='font-size:14.0pt;line-height:115%;font-family:"Traveling _Typewriter";
color:white;mso-themecolor:background1'>Document Management<o:p></o:p></span></p>
</div>
<![if !mso]></td>
</tr>
</table>
<![endif]></v:textbox>
</v:roundrect></v:group><![endif]--><!--[if !vml]-->
<br />
<table align="left" cellpadding="0" cellspacing="0">
<tbody>
<tr>
<td height="145" width="180"></td>
</tr>
<tr>
<td></td>
<td></td>
</tr>
</tbody></table>
<!--[endif]--></div>
</div>
Anonymoushttp://www.blogger.com/profile/09281100464624774024noreply@blogger.com0tag:blogger.com,1999:blog-2703554213244805073.post-57164982716176837492015-10-26T10:13:00.000-07:002015-12-31T01:20:07.603-08:00<div class="MsoNormal">
<span style="font-family: "trebuchet ms" , sans-serif;"><b style="line-height: 18.4px;"><span style="color: yellow; font-family: Courier New, Courier, monospace; font-size: x-large;">KNOWLEDGE MANAGEMENT SKILLS</span></b></span><br />
<span style="font-family: "trebuchet ms" , sans-serif;"><b style="line-height: 18.4px;"><span style="color: yellow; font-family: Courier New, Courier, monospace; font-size: large;"><br /></span></b></span></div>
<div class="MsoNormal">
<span style="font-family: Courier New, Courier, monospace;">Basically, different position in KM department need a
different skill such as leadership skill, managing skill and technical skill.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Courier New, Courier, monospace;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Courier New, Courier, monospace;">According to Mohanta (2010), she identifies six essential
quality that all knowledge workers need to some extent;</span><br />
<span style="font-family: Courier New, Courier, monospace; text-indent: -0.5in;">Possessing factual and theoretical knowledge</span><br />
<span style="font-family: Courier New, Courier, monospace; text-indent: -0.5in;">Finding and accessing information</span><br />
<span style="font-family: Courier New, Courier, monospace; text-indent: -0.5in;">Ability to apply information</span><br />
<span style="font-family: Courier New, Courier, monospace; text-indent: -0.5in;">Communication skills</span><br />
<span style="font-family: Courier New, Courier, monospace; text-indent: -0.5in;">Motivation</span><br />
<span style="font-family: Courier New, Courier, monospace; text-indent: -0.5in;">Intellectual capabilities.</span></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l2 level1 lfo1; mso-text-indent-alt: -.25in; text-indent: -.5in;">
<span style="font-family: Courier New, Courier, monospace;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Courier New, Courier, monospace;">KM Directors should have as many of the required skills
below as possible. The five core scope of required skills should include:<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Courier New, Courier, monospace;">1. Knowledge Management Experience</span></div>
<div class="MsoListParagraphCxSpFirst" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l1 level1 lfo3; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Courier New, Courier, monospace;">-<span style="font-size: 7pt; font-stretch: normal;">
</span><!--[endif]-->Have a clear and deep understanding of KM principles.</span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l1 level1 lfo3; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Courier New, Courier, monospace;">-<span style="font-size: 7pt; font-stretch: normal;">
</span><!--[endif]-->Understand in how to form a KM strategy.</span></div>
<div class="MsoListParagraphCxSpLast" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l1 level1 lfo3; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Courier New, Courier, monospace;">-<span style="font-size: 7pt; font-stretch: normal;">
</span><!--[endif]-->Being exposed with KM best practices.</span></div>
<div class="MsoNormal">
<span style="font-family: Courier New, Courier, monospace;">2. Learning Industry Experience</span></div>
<div class="MsoListParagraphCxSpFirst" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l3 level1 lfo4; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Courier New, Courier, monospace;">-<span style="font-size: 7pt; font-stretch: normal;">
</span><!--[endif]-->Involve with continuous learning solutions.</span></div>
<div class="MsoListParagraphCxSpLast" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l3 level1 lfo4; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Courier New, Courier, monospace;">-<span style="font-size: 7pt; font-stretch: normal;">
</span><!--[endif]-->Understand on how KM and learning associate.</span></div>
<div class="MsoNormal">
<span style="font-family: Courier New, Courier, monospace;">3. Technology Project Management</span></div>
<div class="MsoListParagraphCxSpFirst" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l6 level1 lfo5; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Courier New, Courier, monospace;">-<span style="font-size: 7pt; font-stretch: normal;">
</span><!--[endif]-->Skilled in technology work management</span></div>
<div class="MsoListParagraphCxSpLast" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l6 level1 lfo5; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Courier New, Courier, monospace;">-<span style="font-size: 7pt; font-stretch: normal;">
</span><!--[endif]-->Managing indirectly with shared technology resources.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Courier New, Courier, monospace;">4. Matrix Management Skills</span></div>
<div class="MsoListParagraphCxSpFirst" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l0 level1 lfo6; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Courier New, Courier, monospace;">-<span style="font-size: 7pt; font-stretch: normal;">
</span><!--[endif]-->Skill on enabling cross-functional teams.</span></div>
<div class="MsoListParagraphCxSpLast" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l0 level1 lfo6; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Courier New, Courier, monospace;">-<span style="font-size: 7pt; font-stretch: normal;">
</span><!--[endif]-->Comfortable in a matrix reporting environment<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Courier New, Courier, monospace;">5. Industry Subject Matter Expertise<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpFirst" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l5 level1 lfo7; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Courier New, Courier, monospace;">-<span style="font-size: 7pt; font-stretch: normal;"> </span><!--[endif]-->Knowledge of the core business KM is supporting</span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l5 level1 lfo7; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Courier New, Courier, monospace;">-<span style="font-size: 7pt; font-stretch: normal;"> </span>Clear and wide range of knowledge of existing
business, process and challenges that may happen.</span></div>
<div class="MsoListParagraphCxSpLast" style="margin-left: 1.0in; mso-add-space: auto; mso-list: l5 level1 lfo7; text-indent: -.25in;">
<!--[if !supportLists]--><span style="font-family: Courier New, Courier, monospace;">-<span style="font-size: 7pt; font-stretch: normal;"> </span>Being exposed with organization competition,
stakeholders and market chance.<o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Courier New, Courier, monospace;"><br /></span></div>
<div class="MsoNormal">
<span style="font-family: Courier New, Courier, monospace;">Knowledge Managers. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Courier New, Courier, monospace;">According to McKeen & Staples (2002), they conducted a
survey of 41 knowledge managers and from it they created a tentative portrait
of the knowledge manager:</span><br />
<span style="font-family: Courier New, Courier, monospace; text-indent: -0.25in;">Highly educated</span><br />
<span style="font-family: Courier New, Courier, monospace; text-indent: -0.25in;">Already a seasoned organizational performer.
Chosen for KM based on proven performance.</span><br />
<span style="font-family: Courier New, Courier, monospace; text-indent: -0.25in;">Seeks new knowledge</span><br />
<span style="font-family: Courier New, Courier, monospace; text-indent: -0.25in;">Likes "being at the forefront of something
new and exciting"</span><br />
<span style="font-family: Courier New, Courier, monospace; text-indent: -0.25in;">Derives more motivation from a challenge than
from formal power</span><br />
<span style="font-family: Courier New, Courier, monospace; text-indent: -0.25in;">Receives intrinsic rewards from helping others</span><br />
<span style="font-family: Courier New, Courier, monospace; text-indent: -0.25in;">A risk-taker</span><br />
<span style="font-family: Courier New, Courier, monospace; text-indent: -0.25in;">Sees KM as a way to "make a mark within the
organization".</span><br />
<span style="font-family: Courier New, Courier, monospace; text-indent: -0.25in;"><br /></span>
<div style="text-align: center; text-indent: 0px;">
<span style="font-family: Courier New, Courier, monospace; text-indent: -0.25in;">A. Frost (2010, Knowledge Management Skills. KMT, An Educational KM Site.</span></div>
<span style="font-family: Arial, Tahoma, Helvetica, FreeSans, sans-serif;"><div style="text-align: center;">
<span style="font-size: 13.524px; line-height: 20.286px;">http://www.knowledge-management-tools.net/skills.html</span></div>
</span></div>
<div class="MsoListParagraphCxSpLast" style="mso-list: l4 level1 lfo2; text-indent: -.25in;">
<o:p></o:p></div>
Knowledge Managementhttp://www.blogger.com/profile/00352487694990215704noreply@blogger.com0tag:blogger.com,1999:blog-2703554213244805073.post-48233558256910873002015-10-19T14:03:00.000-07:002015-12-28T18:37:31.885-08:00Innovation & Personalization Strategies. What is that?<span style="font-family: "trebuchet ms" , sans-serif;">Firms need to step up their game by reconsidering position and move more towards personalization and innovation strategies when there is is rapid market changes. at times, the traditional methods can no longer be relevant in the situation. as for example, the efficiency-related strategies.</span><br />
<div>
<span style="font-family: "trebuchet ms" , sans-serif;"><br /></span></div>
<div>
<span style="font-family: "trebuchet ms" , sans-serif;">Technically, ideas only are not enough. It needs to be nurtured and being implemented in the organizational context. Ideas come from the people and they need champions to take them forward. accordingly, people carry, develop and marshal their ideas in a socio-political process of dialogue and discussions with other people before they gain legitimacy and currency.</span></div>
<div>
<br /></div>
<div>
<span style="font-family: "trebuchet ms" , sans-serif;">According to Van de Van in 1986, there are a number of stages that ideas may go through over time. The stages namely appreciation, articulation, adoption, institutionalisation and decay.</span></div>
<div>
<span style="font-family: "trebuchet ms" , sans-serif;"><br /></span></div>
<div>
<span style="font-family: "trebuchet ms" , sans-serif;">On the other hand, according to Wolfe in 1994, there are ten (10) common stages in the innovation cycle. The ten common stages are: idea conception, awareness, matching, appraisal, persuasion, adoption decision, implementation, confirmation, routinisation and infusion.</span></div>
<div>
<span style="font-family: "trebuchet ms" , sans-serif;"><br /></span></div>
<div>
<span style="font-family: "trebuchet ms" , sans-serif;">The political dynamics, interest and power bases can influence the innovation. however, on certain times, innovation may seem irrational, unpredictable and uncertain and fail to follow rationalized management process. This may lead to frustrations among managers to manage innovation.</span></div>
<div>
<span style="font-family: "trebuchet ms" , sans-serif;"><br /></span></div>
<div>
<span style="font-family: "trebuchet ms" , sans-serif;">:) </span><br />
<span style="font-family: "trebuchet ms" , sans-serif;"><br /></span>
<span style="color: #f1c232; font-family: "trebuchet ms" , sans-serif;">Reference: <i>Jashapara, A. </i>(2011). <i>Chapter 4: Innovation and personalisation strategies. </i>Knowledge Management: An Integrated Approach. Second Edition. Pearson Education Limited. England.</span></div>
midnightsforsepethttp://www.blogger.com/profile/14331432819309008065noreply@blogger.com0tag:blogger.com,1999:blog-2703554213244805073.post-42699447003984105202015-10-13T04:00:00.000-07:002015-12-31T01:54:42.996-08:00CHALLENGES AND CRITICAL SUCCESS FACTORS OF KM<div class="MsoNormal" style="background: white; line-height: 150%; text-align: center;">
<div class="MsoNormal" style="background: white; line-height: 150%; text-align: center;">
<span style="color: purple; font-family: "trebuchet ms" , sans-serif;"><span style="font-family: "trebuchet ms" , sans-serif;"> <o:p></o:p></span><span style="font-family: "times new roman" , serif; line-height: 150%;"><span style="background-color: white;"> </span></span></span></div>
<div class="MsoNormal" style="background: white; line-height: 150%; text-align: center;">
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhvnV1ATnTdN1vDCTcAaHolgFzvU1i1GrlsM6_o2AsUGek_v-ub3CcQKJCZCz4NIkZbgRk1LWGqsYDsRz0lK_sKvfTryrKyopHCoGWjJHLCSvFYiqTS3rrQt5cq_xGuTaeS5JmtqVxchkM/s1600/km.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="154" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhvnV1ATnTdN1vDCTcAaHolgFzvU1i1GrlsM6_o2AsUGek_v-ub3CcQKJCZCz4NIkZbgRk1LWGqsYDsRz0lK_sKvfTryrKyopHCoGWjJHLCSvFYiqTS3rrQt5cq_xGuTaeS5JmtqVxchkM/s320/km.jpg" width="320" /></a></div>
<span style="font-family: "trebuchet ms" , sans-serif; line-height: 150%;"><br /></span></div>
<div class="MsoNormal" style="background: white; line-height: 150%; text-align: center;">
<span style="color: #4c1130; font-family: "trebuchet ms" , sans-serif; line-height: 150%;">Knowledge exists in two forms: </span></div>
<div class="MsoNormal" style="line-height: 150%; text-align: center;">
<span style="background: white;"><span style="color: red; font-family: "trebuchet ms" , sans-serif;"><i style="background-color: white;">explicit and tacit </i></span></span></div>
<div class="MsoNormal" style="line-height: 150%; text-align: center;">
<span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial;"><span style="font-family: "trebuchet ms" , sans-serif;"><span style="background-color: white;"><span style="color: #4c1130;">Explicit knowledge is</span> </span><span style="background-color: white; color: yellow;"><i>easily codified</i></span><span style="background-color: white;"> <span style="color: #4c1130;">and</span></span><span style="background-color: white;"><span style="color: yellow;"> <i>conveyed</i> </span></span><span style="background-color: white; color: #4c1130;">to others</span></span></span></div>
<div class="MsoNormal" style="line-height: 150%; text-align: center;">
<span style="background: white;"><span style="font-family: "trebuchet ms" , sans-serif;"><span style="color: #4c1130;">Tacit knowledge is more</span> <span style="color: lime;"><i>experiential, subjective and personal, and substantially more difficult</i></span> <span style="color: #4c1130;">to convey</span></span></span></div>
<div class="MsoNormal" style="line-height: 150%; text-align: center;">
<span style="background: white;"><span style="font-family: "trebuchet ms" , sans-serif;"><span style="color: #4c1130;">Although it is more difficult to manage, tacit knowledge is the</span><span style="color: blue;"><i><span style="color: #4c1130;"> </span><span style="color: blue;">primary target</span></i></span> <span style="color: #4c1130;">of many KM efforts, because it is the repository of the organization’s most strategically valuable knowledge</span></span></span></div>
<div class="MsoNormal" style="line-height: 150%; text-align: center;">
<span style="background: white;"><span style="font-family: "trebuchet ms" , sans-serif;"><span style="color: #4c1130;">This is one of many challenges a company faces when it decides to implement KM.</span><o:p></o:p></span></span></div>
<div class="MsoNormal" style="line-height: 150%; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="background-color: white; font-family: "trebuchet ms" , sans-serif;"><br /></span></div>
<div class="MsoNormal" style="line-height: 150%; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
<span style="background: white;"><span style="color: blue; font-family: "trebuchet ms" , sans-serif;"><b style="background-color: white;">Companies are most likely to have success with KM if they have:</b></span></span></div>
<ul style="line-height: normal; text-align: start;" type="disc">
<li class="MsoNormal" style="line-height: 150%;"><span style="background: white;"><span style="font-family: "trebuchet ms" , sans-serif;"><span style="color: #4c1130;">A clear idea of the features and functionality of KM products.</span><o:p></o:p></span></span></li>
<li class="MsoNormal" style="line-height: 150%;"><span style="background: white;"><span style="font-family: "trebuchet ms" , sans-serif;"><span style="color: #38761d;">An awareness of the business goals and the critical success factors to implement and roll out a KM program</span><o:p></o:p></span></span></li>
<li class="MsoNormal" style="line-height: 150%;"><span style="background: white;"><span style="font-family: "trebuchet ms" , sans-serif;"><span style="color: #ffe599;">A thorough understanding of the role of technology in the implementation of a KM program.</span><o:p></o:p></span></span></li>
</ul>
<div class="MsoNormal" style="line-height: 150%; text-align: center;">
<span style="background-color: white; font-family: "trebuchet ms" , sans-serif;"><span style="background: white;"><span style="font-family: "trebuchet ms" , sans-serif;"> </span></span><u style="background-color: white; font-family: 'Trebuchet MS', sans-serif; line-height: 150%; text-align: center;"><b><span style="color: red;">Successful KM</span></b></u></span></div>
<ul style="line-height: normal; text-align: start;" type="disc">
<li><span style="background-color: white; font-family: "trebuchet ms" , sans-serif; line-height: 150%;"><i><span style="color: #274e13; font-family: "trebuchet ms" , sans-serif;">Identify the purpose of the KM program (internal vs. external focus and which type of internal focus)</span></i></span></li>
<li class="MsoNormal" style="line-height: 150%;"><span style="background-attachment: initial; background-clip: initial; background-color: white; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial;"><span style="color: #274e13; font-family: "trebuchet ms" , sans-serif;"><i style="background-color: white;">Have top management support — when the project has the blessing of the CEO and CIO, the roll out of the program is insured.<o:p></o:p></i></span></span></li>
<li class="MsoNormal" style="line-height: 150%;"><span style="background-attachment: initial; background-clip: initial; background-color: white; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial;"><span style="color: #274e13; font-family: "trebuchet ms" , sans-serif;"><i style="background-color: white;">Be at the core of medium to long term business goals. KM investments are not short-term financial investments.<o:p></o:p></i></span></span></li>
<li class="MsoNormal" style="line-height: 150%;"><span style="background-attachment: initial; background-clip: initial; background-color: white; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial;"><span style="color: #274e13; font-family: "trebuchet ms" , sans-serif;"><i style="background-color: white;">Break the cycle of information hoarding (intentional and non intentional). Information hoarding is sometimes the result of lack of tools to share the information, or of the non-realization that the information could actually be important to someone in another part of the organization. On the other hand, in a world where knowledge is power, it is difficult to convince some of the employees to let go of "proprietary" information, without proper incentives. In this case, the organization needs to prove to "knowledge holders" that they will benefit themselves from sharing information.<o:p></o:p></i></span></span></li>
<li class="MsoNormal" style="line-height: 150%;"><span style="background-attachment: initial; background-clip: initial; background-color: white; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial;"><span style="color: #274e13; font-family: "trebuchet ms" , sans-serif;"><i style="background-color: white;">Insure growth and flexibility — by providing the ability to customize and adjust the product over time.<o:p></o:p></i></span></span></li>
<li class="MsoNormal" style="line-height: 150%;"><span style="background-attachment: initial; background-clip: initial; background-color: white; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial;"><span style="color: #274e13; font-family: "trebuchet ms" , sans-serif;"><i style="background-color: white;">Manage the user base, by taking into consideration both heavy and light users. The solution should be able to organize the knowledge so it is most useful to the specific knowledge seeker. For example, I want it to give me knowledge relevant to my current knowledge level, so it is easier for me to understand. In addition, some of the users will be those that KM is their work, while others will be simply users of the information.</i></span></span></li>
</ul>
<span style="color: #274e13;"><br /></span>
<br />
<div class="MsoNormal" style="line-height: 150%; mso-margin-bottom-alt: auto; mso-margin-top-alt: auto;">
</div>
<span style="color: #274e13;"><b>Source : Retrive from</b></span><br />
<div style="-webkit-text-stroke-width: 0px; color: black; font-family: 'Times New Roman'; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; margin: 0px; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 1; word-spacing: 0px;">
<span style="background-color: white;"><a href="http://web.mit.edu/ecom/www/Project98/G4/Sections/section1d.html"><span style="color: black;">http://web.mit.edu/ecom/www/Project98/G4/Sections/section1d.html</span></a></span></div>
</div>
Knowledge Managementhttp://www.blogger.com/profile/00352487694990215704noreply@blogger.com0tag:blogger.com,1999:blog-2703554213244805073.post-37730493295974156452015-10-12T16:00:00.000-07:002015-12-28T18:39:48.834-08:00Managing Knowledge Processes for Value Creation by Giovanni Schiuma, Daniela Carlucci and Antonio Lerro (2012)<div class="MsoNormal" style="line-height: 150%; text-align: justify;">
<span lang="EN-GB" style="font-size: 12pt; line-height: 150%;"><span style="font-family: Trebuchet MS, sans-serif;">This discussion paper is mainly focusing on the
crucial need of good management of knowledge processes in order to gain
excellence in business as well as managing the uncertainties, turbulence and
change in the current socio-economic scenario.<o:p></o:p></span></span></div>
<div class="MsoNormal" style="line-height: 150%; text-align: justify;">
<span lang="EN-GB" style="font-size: 12pt; line-height: 150%;"><span style="font-family: Trebuchet MS, sans-serif;"><br /></span></span></div>
<div class="MsoNormal" style="line-height: 150%; text-align: justify;">
<span lang="EN-GB" style="font-size: 12pt; line-height: 150%;"><span style="font-family: Trebuchet MS, sans-serif;">According to the discussions, for both public and
private organization to get gains, they must conquer the ability to turn their
knowledge domain into profitable services and/or artefacts and efficiently and
effectively renew the organization’s capabilities. Continuously acquiring, organizing, sharing
and applying the knowledge resources they had are the things that need to be
done by the organization in order to fit the purpose.<o:p></o:p></span></span></div>
<div class="MsoNormal" style="line-height: 150%; text-align: justify;">
<span lang="EN-GB" style="font-size: 12pt; line-height: 150%;"><span style="font-family: Trebuchet MS, sans-serif;"><br /></span></span></div>
<div class="MsoNormal" style="line-height: 150%; text-align: justify;">
<span lang="EN-GB" style="font-size: 12pt; line-height: 150%;"><span style="font-family: Trebuchet MS, sans-serif;">Like any other things that are in contact with the
business/organizational management, there are always challenges. In relative to
knowledge resources, the challenges would be the process of extracting the
ultimate value from the available resources.
It is only when these resources are being managed effectively and
efficiently as well as through proper knowledge processes that the complete
potential of knowledge resources is being acknowledge.<o:p></o:p></span></span></div>
<div class="MsoNormal" style="line-height: 150%; text-align: justify;">
<span lang="EN-GB" style="font-size: 12pt; line-height: 150%;"><span style="font-family: Trebuchet MS, sans-serif;"><br /></span></span></div>
<div class="MsoNormal" style="line-height: 150%; text-align: justify;">
<span lang="EN-GB" style="font-size: 12pt; line-height: 150%;"><span style="font-family: Trebuchet MS, sans-serif;">Besides that, the effectiveness of this knowledge
management processes efforts generally depends on the alignment of the
organization’s process and infrastructure with the processes such as creating,
disseminating, and applying and using the knowledge in a way that upholds the
organization’s goals’ achievements and value proposition.<o:p></o:p></span></span></div>
<div class="MsoNormal" style="line-height: 150%; text-align: justify;">
<span lang="EN-GB" style="font-size: 12pt; line-height: 150%;"><span style="font-family: Trebuchet MS, sans-serif;"><br /></span></span></div>
<br />
<div class="MsoNormal" style="line-height: 150%; text-align: justify;">
<span lang="EN-GB" style="font-size: 12pt; line-height: 150%;"><span style="font-family: Trebuchet MS, sans-serif;">On top of that, in the process of becoming a
successful knowledge resources management which includes the support system, teams,
collaboration, structures, ICT tools and proper supportive culture, several
factors that derived from the technology, individual and organization may
intervene. The debate on the knowledge
management processes, however, is still on.</span><span style="font-family: Times New Roman, serif;"><o:p></o:p></span></span><br />
<span lang="EN-GB" style="font-size: 12pt; line-height: 150%;"><span style="font-family: Trebuchet MS, sans-serif;"><br /></span></span>
<span style="color: #f1c232; font-family: Trebuchet MS, sans-serif;">Reference: <span style="line-height: 150%;">Schiuma, G. Carluccci, D. and Lerro, A. (2012). </span><i style="line-height: 150%;">Managing knowledge processes for value
creation. </i><span style="line-height: 150%;">VINE. Vol.2. Iss 1. 4-14. </span><span style="font-size: 10pt; line-height: 107%;"><a href="http://dx.doi.org/10.1108/03055721211207815">http://dx.doi.org/10.1108/03055721211207815</a></span></span><br />
<div class="MsoNormal">
<span style="color: blue; font-family: "Arial","sans-serif"; font-size: 10.0pt; line-height: 107%;"><o:p></o:p></span></div>
</div>
midnightsforsepethttp://www.blogger.com/profile/14331432819309008065noreply@blogger.com0tag:blogger.com,1999:blog-2703554213244805073.post-60811135766338002932015-10-05T22:00:00.000-07:002015-12-31T02:07:18.923-08:00THE FUNCTION OF KNOWLEDGE MANAGEMENT<div style="background: white;">
<div style="text-align: center;">
<div class="MsoNormal">
<br />
<div style="background: white;">
<div style="text-align: center;">
<div class="MsoNormal">
<div class="MsoNormal" style="font-style: normal; font-weight: normal;">
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjrkShAZVCofmilXEYCtFM646xhNPyRP8K2tqJDrvAmjHrBFaQAEj6KJ82AtDYF5QZrPHYGYyNNy7Hre32JUsWaxPVFD5iz8hQxnlb-ZIHJGn3egfmNFC1mOU5Ilx_FeQjbMUdeDGpsWN8/s1600/images.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjrkShAZVCofmilXEYCtFM646xhNPyRP8K2tqJDrvAmjHrBFaQAEj6KJ82AtDYF5QZrPHYGYyNNy7Hre32JUsWaxPVFD5iz8hQxnlb-ZIHJGn3egfmNFC1mOU5Ilx_FeQjbMUdeDGpsWN8/s1600/images.jpg" /></a></div>
<span style="font-family: "times new roman" , "serif"; font-size: 12.0pt; line-height: 115%;"><span style="color: blue;"><br /></span></span>
<span style="font-family: "times new roman" , "serif"; font-size: 12.0pt; line-height: 115%;"><span style="color: blue;">We can divide all the functions performed by KM in
five main categories:</span><o:p></o:p></span></div>
<div class="MsoNormal" style="font-style: normal; font-weight: normal;">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "times new roman" , serif; font-size: 12pt; line-height: 115%;"><b style="font-style: normal;"><span style="color: red;">1. Intermediation:</span> </b><i><span style="color: #4c1130;"><b>Intermediation
refers to the brokering or knowledge transfer between an appropriate knowledge
provider and knowledge seeker. Its role is to "match" a knowledge
seeker with the optimal source of knowledge for that seeker. By doing so, intermediation
ensures a much more efficient transfer of knowledge.</b></span></i><o:p></o:p></span></div>
<div class="MsoNormal" style="font-style: normal; font-weight: normal;">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "times new roman" , serif; font-size: 12pt; line-height: 115%;"><b style="font-style: normal;"><span style="color: red;">2. Externalization:</span></b><i> <span style="color: #4c1130;"><b>Externalization
refers to the transfer of knowledge from the minds of its holders into an
external repository, in the most efficient way possible. The function of
externalization is to provide the sharing of knowledge. This is where
Competitive Intelligence/Business Intelligence comes in. Through KM tools it is
possible to track the vast quantity of data about competitors — from news
stories to price changes.</b></span><o:p></o:p></i></span></div>
<div class="MsoNormal" style="font-weight: normal;">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "times new roman" , serif; font-size: 12pt; line-height: 115%;"><span style="color: red;"><b style="font-style: normal;">3. Internalization</b>:</span> <i><span style="color: #4c1130;"><b>Internalization
is the extraction of knowledge from the external repository, and the filtering
of this knowledge to provide greater relevance to the knowledge seeker.
Knowledge should be presented to the user in the form most suitable to its
comprehension. This, this function may include interpretation and/or
reformatting of the presentation of the knowledge. To implement this function,
companies can build yellow pages thus mapping and categorizing the skills and
work experience of the organization. Another aspect of internalization would be
the documentation of best practices.</b></span><o:p></o:p></i></span></div>
<div class="MsoNormal" style="font-weight: normal;">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "times new roman" , serif; font-size: 12pt; line-height: 115%;"><b style="font-style: normal;"><span style="color: red;">4. Cognition:</span></b><i><span style="color: #4c1130;"> <b>Cognition
is the function of systems to make decisions based on available knowledge.
Cognition is the application of knowledge which has been exchanged through the
preceding three functions.</b></span><o:p></o:p></i></span></div>
<div class="MsoNormal" style="font-weight: normal;">
<br /></div>
<div class="MsoNormal">
<span style="font-family: "times new roman" , serif; font-size: 12pt; line-height: 115%;"><span style="color: red;"><b style="font-style: normal;">5. Measurement</b>:</span> <i><b>Measurement
refers to all KM activities that measure, map and quantify corporate knowledge
and the performance of KM solutions. This function acts to support the other
four functions, rather than to actually manage the knowledge itself.</b></i><span style="color: #4c1130;"><o:p></o:p></span></span></div>
<div class="MsoNormal" style="font-style: normal; font-weight: normal;">
<br /></div>
<div class="MsoNormal" style="font-style: normal; font-weight: normal;">
<span style="font-family: "times new roman" , "serif"; font-size: 12.0pt; line-height: 115%;"><span style="color: blue;">These macro KM functions are combinations
of many atomic functions, namely those of: </span><o:p></o:p></span></div>
<div class="MsoNormal" style="font-style: normal; font-weight: normal;">
<span style="font-family: "times new roman" , "serif"; font-size: 12.0pt; line-height: 115%;"><br /></span></div>
<div class="MsoListParagraphCxSpFirst" style="font-style: normal; font-weight: normal; text-indent: -0.25in;">
<!--[if !supportLists]--><span style="color: lime; font-family: "symbol"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><span style="color: lime; font-family: "times new roman" , "serif"; font-size: 12.0pt; line-height: 115%;">finding, mapping, gathering, and
filtering information<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="font-style: normal; font-weight: normal; text-indent: -0.25in;">
<!--[if !supportLists]--><span style="color: lime;"><span style="color: yellow;"><span style="font-family: "symbol"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--></span><span style="font-family: "times new roman" , "serif"; font-size: 12.0pt; line-height: 115%;"><span style="color: yellow;">developing new knowledge (identifying
relations among items and sharing information)</span><span style="color: lime;"><o:p></o:p></span></span></span></div>
<div class="MsoListParagraphCxSpMiddle" style="font-style: normal; font-weight: normal; text-indent: -0.25in;">
<!--[if !supportLists]--><span style="color: lime;"><span style="font-family: "symbol"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "times new roman" , "serif"; font-size: 12.0pt; line-height: 115%;">converting personal knowledge into
shared knowledge resources<o:p></o:p></span></span></div>
<div class="MsoListParagraphCxSpMiddle" style="font-style: normal; font-weight: normal; text-indent: -0.25in;">
<!--[if !supportLists]--><span style="color: lime;"><span style="color: yellow;"><span style="font-family: "symbol"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--></span><span style="font-family: "times new roman" , "serif"; font-size: 12.0pt; line-height: 115%;"><span style="color: yellow;">understanding and learning</span><span style="color: lime;"><o:p></o:p></span></span></span></div>
<div class="MsoListParagraphCxSpMiddle" style="font-style: normal; font-weight: normal; text-indent: -0.25in;">
<!--[if !supportLists]--><span style="color: lime;"><span style="font-family: "symbol"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "times new roman" , "serif"; font-size: 12.0pt; line-height: 115%;">adding value to information to create
knowledge<o:p></o:p></span></span></div>
<div class="MsoListParagraphCxSpMiddle" style="font-style: normal; font-weight: normal; text-indent: -0.25in;">
<!--[if !supportLists]--><span style="color: lime;"><span style="color: yellow;"><span style="font-family: "symbol"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--></span><span style="font-family: "times new roman" , "serif"; font-size: 12.0pt; line-height: 115%;"><span style="color: yellow;">enabling action through knowledge
(performance and management)</span><span style="color: lime;"><o:p></o:p></span></span></span></div>
<div class="MsoListParagraphCxSpMiddle" style="font-style: normal; font-weight: normal; text-indent: -0.25in;">
<!--[if !supportLists]--><span style="color: lime;"><span style="font-family: "symbol"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "times new roman" , "serif"; font-size: 12.0pt; line-height: 115%;">processing shared knowledge resources<o:p></o:p></span></span></div>
<div class="MsoListParagraphCxSpMiddle" style="font-style: normal; font-weight: normal; text-indent: -0.25in;">
<!--[if !supportLists]--><span style="color: lime;"><span style="color: yellow;"><span style="font-family: "symbol"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--></span><span style="font-family: "times new roman" , "serif"; font-size: 12.0pt; line-height: 115%;"><span style="color: yellow;">delivering (transferring) explicit
knowledge</span><span style="color: lime;"><o:p></o:p></span></span></span></div>
<div class="MsoListParagraphCxSpLast" style="text-indent: -0.25in;">
<div style="font-style: normal; font-weight: normal;">
<!--[if !supportLists]--><span style="color: lime;"><span style="font-family: "symbol"; font-size: 12.0pt; line-height: 115%; mso-bidi-font-family: Symbol; mso-fareast-font-family: Symbol;">·<span style="font-family: "times new roman"; font-size: 7pt; font-stretch: normal; line-height: normal;">
</span></span><!--[endif]--><span style="font-family: "times new roman" , "serif"; font-size: 12.0pt; line-height: 115%;">Building adequate technical
infrastructures.<o:p></o:p></span></span></div>
<div style="font-style: normal; font-weight: normal;">
<span style="font-family: Verdana, sans-serif; text-align: left; text-indent: -0.25in;"><span style="font-size: 12pt; line-height: 115%;"><br /></span></span>
<span style="font-family: Verdana, sans-serif; text-align: left; text-indent: -0.25in;"><span style="font-size: 12pt; line-height: 115%;">Source : Retrieve from </span></span><span style="font-family: Verdana, sans-serif; line-height: 18.4px; text-align: left; text-indent: -0.25in;">http://web.mit.edu/ecom/www/Project98/G4/Sections/section1c.html</span></div>
</div>
<div class="MsoNormal" style="font-style: normal; font-weight: normal;">
<span style="color: lime;"><br /></span></div>
<div style="font-style: normal; font-weight: normal;">
</div>
<div class="MsoNormal" style="font-style: normal; font-weight: normal;">
<br /></div>
</div>
</div>
</div>
</div>
</div>
</div>
Knowledge Managementhttp://www.blogger.com/profile/00352487694990215704noreply@blogger.com0tag:blogger.com,1999:blog-2703554213244805073.post-89921700549825264102015-10-05T09:30:00.000-07:002015-12-28T18:37:49.351-08:00Would you like to have a successful company?<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: Trebuchet MS, sans-serif;">Company that wanted to be success must manage their
knowledge management actively for these 3 reasons:<o:p></o:p></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: Trebuchet MS, sans-serif;"><br /></span></div>
<div class="MsoListParagraph" style="margin-left: 54pt; text-align: justify; text-indent: -36pt;">
<!--[if !supportLists]--><span style="font-family: Trebuchet MS, sans-serif;">i)<span style="font-size: 7pt; font-stretch: normal;"> </span><b>Facilitates decision-making capabilities.</b><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-left: 54pt; text-align: justify;">
<span style="font-family: Trebuchet MS, sans-serif;">Achieving great and high-quality
decisions can be erupted by the overwhelming processed information. A company needs to plant a knowledge
management system as to help the members of top management to share the
information, cut through the noises that erupts the dissemination of
information as well as improve the decision-making process. All in all, specifying a place for the
knowledge management system can aid in producing a more informed and better
decisions for the managers.<o:p></o:p></span></div>
<div class="MsoNormal" style="margin-left: 54pt; text-align: justify;">
<span style="font-family: Trebuchet MS, sans-serif;"><br /></span></div>
<div class="MsoListParagraphCxSpFirst" style="margin-left: 54pt; text-align: justify; text-indent: -36pt;">
<!--[if !supportLists]--><span style="font-family: Trebuchet MS, sans-serif;">ii)<span style="font-size: 7pt; font-stretch: normal;">
</span><!--[endif]--><b>Builds learning organization by making learning
routine.</b><o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-left: 54pt; text-align: justify;">
<span style="font-family: Trebuchet MS, sans-serif;">“<i>To move ahead, one must often
first look behind</i>” (Garvin, 2000. p.106).
by this quote it means that in order to move forward, a company must
make learning a routine to improve themselves.
This can be done through the assesments that is being done after an
activity or event have taken place within the organization environment. The result of this assesment is that the
company gets to identify areas for improvements as well as identify the success
and/or failures of the activities/events.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-left: 54pt; text-align: justify;">
<br /></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-left: 54pt; text-align: justify; text-indent: -36pt;">
<!--[if !supportLists]--><span style="font-family: Trebuchet MS, sans-serif;">iii)<span style="font-size: 7pt; font-stretch: normal;">
</span><!--[endif]--><b>Stimulates cultural changes and innovation </b><o:p></o:p></span></div>
<div class="MsoListParagraphCxSpMiddle" style="margin-left: 54pt; text-align: justify;">
<span style="font-family: Trebuchet MS, sans-serif;">A very well managed and active organizational knowledge can stimulates
the cultural change and innovations of the organization itself by motivating
its members to have a free flow of ideas.
With a proper management of knowledge, managers are able to accept
changes as well as develop ideas and insight which later on, on most of the time, lead to
the developing the current ideas or we know it as innovation.<o:p></o:p></span></div>
<div class="MsoListParagraphCxSpLast" style="margin-left: 54pt; text-align: justify;">
<br /></div>
<br />
<div class="MsoNormal" style="text-align: justify;">
<span style="color: #f1c232; font-family: Trebuchet MS, sans-serif;">This is a reviewed article. The original article can be
retrieved from: <a href="http://www.forbes.com/sites/lisaquast/2012/08/20/why-knowledge-management-is-important-to-the-success-of-your-company/">http://www.forbes.com/sites/lisaquast/2012/08/20/why-knowledge-management-is-important-to-the-success-of-your-company/</a></span><o:p></o:p></div>
midnightsforsepethttp://www.blogger.com/profile/14331432819309008065noreply@blogger.com0tag:blogger.com,1999:blog-2703554213244805073.post-41916429914095573372015-09-28T23:00:00.000-07:002015-12-14T13:25:39.432-08:00INTRODUCING KNOWLEDGE MANAGEMENT<div style="text-align: center;">
<span style="color: blue;"><br /></span></div>
<div style="text-align: center;">
<span style="color: #7f6000;"><br /></span></div>
<div style="text-align: center;">
<span style="color: #7f6000;">Knowledge management is essentially about getting the right knowledge to the right person at the right time. </span></div>
<div style="text-align: center;">
<span style="color: #7f6000;">This in itself may not seem so complex, but it implies a strong tie to corporate strategy, understanding of where and in what forms knowledge exists, creating processes that span organizational functions, and ensuring that initiatives are accepted and supported by organizational members. </span></div>
<div style="text-align: center;">
<span style="color: #7f6000;">Knowledge management may also include new knowledge creation, or it may solely focus on knowledge sharing, storage, and refinement. </span></div>
<div style="text-align: center;">
<span style="color: #7f6000;">For a more comprehensive discussion and definition, see my knowledge management definition.</span></div>
<div style="text-align: center;">
<span style="color: #7f6000;">It is important to remember that knowledge management is not about managing knowledge for knowledge's sake.</span></div>
<div style="text-align: center;">
<span style="color: blue;"><br /></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjGFkSvHrd3EJHwe3FVpX8OXnqI_H2NOFSRLSqTyTolKCVX4y6uwnZwJY58KlCXmGuqDy3Jwda8QKYTr-670oXfjfQmutuAIXkeTNEaEEWRhemVt15percSePWKBB8-RwbJdBFNYrdQyAM/s1600/Front+page+new.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="320" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjGFkSvHrd3EJHwe3FVpX8OXnqI_H2NOFSRLSqTyTolKCVX4y6uwnZwJY58KlCXmGuqDy3Jwda8QKYTr-670oXfjfQmutuAIXkeTNEaEEWRhemVt15percSePWKBB8-RwbJdBFNYrdQyAM/s320/Front+page+new.png" width="287" /></a></div>
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
<div style="text-align: justify;">
The overall objective is to create value and to leverage, improve, and refine the firm's competences and knowledge assets to meet organizational goals and targets. Implementing knowledge management thus has several dimensions including:</div>
<div style="text-align: justify;">
<br /></div>
<b style="font-size: 16px;"></b><br />
<div style="text-align: center;">
<b style="font-size: 16px;"><b>KM Strategy:</b> </b></div>
<b style="font-size: 16px;">
</b><span style="font-size: 16px;"></span>
<div style="text-align: center;">
<span style="font-size: 16px;"><i>Knowledge management strategy must be dependent on corporate strategy. The objective is to manage, share, and create relevant knowledge assets that will help meet tactical and strategic requirements.</i></span></div>
<span style="font-size: 16px;">
<div style="text-align: center;">
<i><br /></i></div>
</span><b style="font-size: 16px;"><div style="text-align: center;">
<b>Organizational Culture:</b></div>
</b><span style="font-size: 16px;"><div style="text-align: center;">
<i>The organizational culture influences the way people interact, the context within which knowledge is created, the resistance they will have towards certain changes, and ultimately the way they share (or the way they do not share) knowledge.</i></div>
<div style="text-align: center;">
<i><br /></i></div>
</span><b style="font-size: 16px;"><div style="text-align: center;">
<b>Organizational Processes:</b> </div>
</b><span style="font-size: 16px;"><div style="text-align: center;">
<i>The right processes, environments, and systems that enable KM to be implemented in the organization.</i></div>
<div style="text-align: center;">
<i><br /></i></div>
</span><b style="font-size: 16px;"><div style="text-align: center;">
<b>Management & Leadership:</b> </div>
</b><span style="font-size: 16px; font-style: italic;"><div style="text-align: center;">
KM requires competent and experienced leadership at all levels. There are a wide variety of KM-related roles that an organization may or may not need to implement, including a CKO, knowledge managers, knowledge brokers and so on. More on this in the section on KM positions and roles</div>
<div style="text-align: center;">
<br /></div>
</span><b style="font-size: 16px;"><div style="text-align: center;">
<b>Technology:</b></div>
</b><span style="font-size: 16px;"><div style="text-align: center;">
<i>The systems, tools, and technologies that fit the organization's requirements - properly designed and implemented.</i></div>
<div style="text-align: center;">
<i><br /></i></div>
</span><b style="font-size: 16px;"><div style="text-align: center;">
<b>Politics:</b> </div>
</b><span style="font-size: 16px;"><div style="text-align: center;">
<i>The long-term support to implement and sustain initiatives that involve virtually all organizational functions, which may be costly to implement (both from the perspective of time and money), and which often do not have a directly visible return on investment.</i></div>
</span><br />
<div style="text-align: justify;">
<br /></div>
Knowledge Managementhttp://www.blogger.com/profile/00352487694990215704noreply@blogger.com0tag:blogger.com,1999:blog-2703554213244805073.post-66897680566346498122015-09-27T06:59:00.001-07:002015-10-11T07:50:25.663-07:00Aren't you curious on WHAT Knowledge Management is?<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-GB"><span style="font-family: Trebuchet MS, sans-serif;">I bet you guys do.</span></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-GB"><span style="font-family: Trebuchet MS, sans-serif;">Look nowhere else. Here it is.</span></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-GB"><span style="font-family: Trebuchet MS, sans-serif;"><br /></span></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-GB"><span style="font-family: Trebuchet MS, sans-serif;">Knowledge Management (KM) is a
concept where organization’s knowledge – mainly documents, resources and also
the human capital, are being gathered, organized, shared and analysed
consciously in comprehensive manners.
The tasks includes data searching and some operational methods to give
out the information to the targeted audiences. <o:p></o:p></span></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-GB"><span style="font-family: Trebuchet MS, sans-serif;">In order to
address the organizational needs, KM will handles the survey
in which it involves the corporation’s goals and also an in-depth examination
on both traditional and technical tools </span></span><span style="font-family: 'Trebuchet MS', sans-serif;">.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-GB"><span style="font-family: Trebuchet MS, sans-serif;">Like any
other things, Knowledge Management also has goals for its existence. One of it is to enables the managers to sort
and detect the relevant organizational contents and also to locate the
expertise needed to work out the right business projects and tasks. Another goal
of KM is to come up with a map known as 'knowledge map report' or 'KM dashboard' through the analysis of the relationships
between activities, topics, contents and also people </span></span><br />
<span lang="EN-GB"><span style="font-family: Trebuchet MS, sans-serif;">(</span></span><span style="font-family: Trebuchet MS, sans-serif;">http://searchdomino.techtarget.com/definition/knowledge-management)</span><span style="font-family: 'Trebuchet MS', sans-serif;">.</span></div>
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-GB"><span style="font-family: Trebuchet MS, sans-serif;"><br /></span></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-GB"><span style="font-family: Trebuchet MS, sans-serif;">In a much
simpler form, KM functions as the process that captures, distribute and
effectively use the knowledge (Davenport, 1994).<o:p></o:p></span></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span lang="EN-GB"><span style="font-family: Trebuchet MS, sans-serif;"><br /></span></span></div>
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: Trebuchet MS, sans-serif;">So, do you find this post made it easier for you to understand what KM is? If it so, we're glad you did.</span></div>
<br />
<div class="MsoNormal" style="text-align: justify;">
<span style="font-family: Trebuchet MS, sans-serif;"><span lang="EN-GB">See you
again in another post :)</span></span><br />
<span style="font-family: Trebuchet MS, sans-serif;"><span lang="EN-GB"><br /></span></span>
<div style="text-align: center;">
<span style="font-family: Trebuchet MS, sans-serif;"><span lang="EN-GB">This post is reviewed from http://searchdomino.techtarget.com/definition/knowledge-management and an article by Michael E. D. Koenig in http://www.kmworld.com/Articles/Editorial/What-Is-.../What-is-KM-Knowledge-Management-Explained-82405.aspx.</span></span></div>
</div>
Knowledge Managementhttp://www.blogger.com/profile/00352487694990215704noreply@blogger.com0tag:blogger.com,1999:blog-2703554213244805073.post-33620766415246515322015-09-20T18:31:00.000-07:002015-09-27T07:00:42.646-07:00<div class="MsoNormal" style="text-align: center;">
<span lang="EN-GB" style="font-family: Trebuchet MS, sans-serif;">Hello,
there!<o:p></o:p></span></div>
<div class="MsoNormal" style="text-align: center;">
<span lang="EN-GB" style="font-family: Trebuchet MS, sans-serif;"><br /></span></div>
<div class="MsoNormal" style="text-align: center;">
<span lang="EN-GB" style="font-family: Trebuchet MS, sans-serif;">Welcome to
our blog where we will enlightened you with what you need to know about ‘Knowledge
Management’. It may be relatively new to
your hearing and mind, but fret not. We are here to help you understand it
better. <o:p></o:p></span></div>
<span style="font-family: Trebuchet MS, sans-serif;"><br /></span>
<div class="MsoNormal" style="text-align: center;">
<span lang="EN-GB" style="font-family: Trebuchet MS, sans-serif;"><br /></span></div>
<div class="MsoNormal" style="text-align: center;">
<span lang="EN-GB" style="font-family: Trebuchet MS, sans-serif;">Happy
reading :)</span></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: Trebuchet MS, sans-serif; mso-ansi-language: EN-GB; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-char-type: symbol; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-symbol-font-family: Wingdings;"><br /></span></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgp09NtV6p3hochNt94N3BBCOK-VufPvVDdghaJtJC7inA4-sDFC4EVJS-NF5C4mEkYaOe_Jyjh1MNpqQKexrrmjRydRXycB-L0IluY8z4aGRH9aakiGs5LZyqCB5NH2VciBulUWORmzqk/s1600/knowledge_management_call_center1.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><span style="font-family: Trebuchet MS, sans-serif;"><img border="0" height="147" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEgp09NtV6p3hochNt94N3BBCOK-VufPvVDdghaJtJC7inA4-sDFC4EVJS-NF5C4mEkYaOe_Jyjh1MNpqQKexrrmjRydRXycB-L0IluY8z4aGRH9aakiGs5LZyqCB5NH2VciBulUWORmzqk/s320/knowledge_management_call_center1.jpg" width="320" /></span></a></div>
<div class="MsoNormal">
<span lang="EN-GB" style="font-family: Wingdings; mso-ansi-language: EN-GB; mso-ascii-font-family: Calibri; mso-ascii-theme-font: minor-latin; mso-char-type: symbol; mso-hansi-font-family: Calibri; mso-hansi-theme-font: minor-latin; mso-symbol-font-family: Wingdings;"><br /></span></div>
midnightsforsepethttp://www.blogger.com/profile/14331432819309008065noreply@blogger.com0